Associate Network Analyst- Greenville SC

Greenville SC 301 North Main St, SC

Post Date: 08/11/2017 Job ID: 10021819
Job Title:   Associate Network Analyst
Location: Greenville SC
Job Type: Contract to permanent Hire
Job Description:
The successful candidate will be responsible for providing Tier II operational support for Client' s broadband customers.
The position will generally interface via phone, chat, and trouble ticketing systems with Client technicians and front-line technical service representatives.
Intermediate to advanced knowledge of data networking, particularly experience with ATM, ADSL, and/or IP networks is desired.
Good customer service skills are a necessary component of the job.
This position will involve Saturday, Sunday, and/or Holiday hours as well as regular weekday hours.
In addition, it may also require early morning, early evening, or overnight hours. 

Special Requirements/ Certifications:
Basic understanding of telecommunications industry and vendor equipment. Computer software knowledge to include Microsoft Office, Custom Planning Tools and Databases. Good analytical skills; the ability to prioritize projects; good oral and written communication skills; and good interpersonal skills. 

Physical Requirements: Minimum Requirements:
Desired Experience: 
• 2+ years’ experience with IT/LAN/WAN in an operations or help-desk environment 
• 2+ years troubleshooting network elements, protocols, services, and transport layer problems 

Desired Qualifications: 
• Knowledge of central office transport equipment including test methods 
• Understanding of ATM and/or frame relay services 
• Knowledge of broadband equipment, protocols, and networking 
Certificates/ Licenses: 
• Cisco CCNA desired 

Education: (Not Editable)
Associate Degree in a technical discipline and 3-4 years technical/telephony experience with 3+ years directly related to the job;
or 6+ years of directly related telephony or network operations experience and/or an equivalent combination of education and directly related experience required. 

• 2-year degree in a technical field or equivalent work experience required. 4-year technical degree preferred. 
    Alex Jones
Tech Providers, Inc.
(404) 594-5166 |  ajones@techproviders.Com

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