Associate Network Analyst- Greenville SC
Greenville SC 301 North Main St, SC
Location: Greenville SC
Job Type: Contract to permanent Hire
The successful candidate will be responsible for providing Tier II operational support for Client' s broadband customers.
The position will generally interface via phone, chat, and trouble ticketing systems with Client technicians and front-line technical service representatives.
Intermediate to advanced knowledge of data networking, particularly experience with ATM, ADSL, and/or IP networks is desired.
Good customer service skills are a necessary component of the job.
This position will involve Saturday, Sunday, and/or Holiday hours as well as regular weekday hours.
In addition, it may also require early morning, early evening, or overnight hours.
Special Requirements/ Certifications:
Basic understanding of telecommunications industry and vendor equipment. Computer software knowledge to include Microsoft Office, Custom Planning Tools and Databases. Good analytical skills; the ability to prioritize projects; good oral and written communication skills; and good interpersonal skills.
Physical Requirements: Minimum Requirements:
• 2+ years’ experience with IT/LAN/WAN in an operations or help-desk environment
• 2+ years troubleshooting network elements, protocols, services, and transport layer problems
• Knowledge of central office transport equipment including test methods
• Understanding of ATM and/or frame relay services
• Knowledge of broadband equipment, protocols, and networking
• Cisco CCNA desired
Education: (Not Editable)
Associate Degree in a technical discipline and 3-4 years technical/telephony experience with 3+ years directly related to the job;
or 6+ years of directly related telephony or network operations experience and/or an equivalent combination of education and directly related experience required.
• 2-year degree in a technical field or equivalent work experience required. 4-year technical degree preferred.
Tech Providers, Inc.
(404) 594-5166 | ajones@techproviders.Com