Associate Network Analyst

Greenville, SC

Post Date: 10/09/2017 Job ID: 10170051
  • The successful candidate will be responsible for providing Tier II operational support for Client' s broadband customers.
  • The position will generally interface via phone, chat, and trouble ticketing systems with Client technicians and front-line technical service representatives.
  • Intermediate to advanced knowledge of data networking, particularly experience with ATM, ADSL, and/or IP networks is desired.
  • Basic understanding of telecommunications industry and vendor equipment.
  • Computer software knowledge to include Microsoft Office, Custom Planning Tools and Databases.
  • 2+ years experience with IT/LAN/WAN in an operations or help-desk environment
  • 2+ years troubleshooting network elements, protocols, services, and transport layer problems
  • Knowledge of central office transport equipment including test methods
  • Understanding of ATM and/or frame relay services
  • Knowledge of broadband equipment, protocols, and networking
  • Cisco CCNA desired
  • Associate Degree in a technical discipline and 3-4 years technical/telephony experience with 3+ years directly related to the job; or 6+ years of directly related telephony or network operations experience and/or an equivalent combination of education and directly related experience required.
  • 2-year degree in a technical field or equivalent work experience required. 4-year technical degree preferred.

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