CB Communications Spec I

Wichita, KS

Post Date: 10/03/2017 Job ID: 10153729
  • Executes communications supporting proactive and reactive activities for VIP customers to ensure services are continuously available and meet SLA or Quality of Service performance levels.
  • Notifies strategic CB customers of scheduled maintenance activity and potential impact of service.
  • Responds to VIP escalations and provides initial diagnosis (HFC & Optical) of customer issues for appropriate routing for support.
  • May analyze outages with client various organizations ensuring root cause and corrective/preventative action is identified. Follows through and ensures identified improvements are implemented.
  • Provides information to customer in an after-action report, when necessary.
  • Identifies operational process gaps and recommends corrective action.
  • Partners with change management for impact identification, network validation, MOP creation and execution of activities.
  • Utilizes ICOMS, Remedy, Granite, and various network devices to identify and resolve customer issues and/or perform proactive tasks.
  • High School Diploma, GED or relevant work experience
  • Excellent written and verbal communication and collaborative skills to work effectively with teams throughout the organization and with customers.

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