CSR I

Omaha, NE

Post Date: 08/14/2017 Job ID: 10024798
  • Responds to customer inquiries via telephone, email, SMS and Chat to provide problem resolution in accordance with the organization' s service standards.
  • Receives and/or places telephone calls which are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
  • Maintain detailed and current knowledge of the company' s/assigned client' s products and services. .
  • Requires ability to navigate a computerized data entry system or other relevant applications.
  • Resolves basic or tier 1 payment and account related requests.
  • Provides standardized or scripted responses by utilizing basic user friendly Graphic User Interface (GUI) screens for client systems and established documentation and processes.
  • Determines basic reasons for customer issues using a client provided decision tree and escalates or refers unresolved customer grievances and requests to more experienced Customer Service Representatives or designated departments for further investigation and resolution. .
  • Normally receives detailed instructions and follows established procedures on all work, requires instructions on all assignments.
  • Works under close supervision.
  • High School Diploma or Equivalent– or equivalent and zero to two years specialized training/related work experience.
  • Acquires and applies job skills and learns company policies and procedures to complete assigned routine tasks
 
 
 

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