Client Account Manager

Rochester, NY

Post Date: 11/18/2016 Job ID: 9243662
Job Title: Client Account Manager
Job Location: Rochester, NY
Job Duration:   4+ Months Contract
Job Description:
  • Inside Account Management ideal
  • Sales and/or Account management experience
  • Experience building account plans
  • Worked in a pay for performance/commission based role
  • Telecom/IT preferred
  • Organized
  • Articulate
  • Resourceful
  • Junior to senior level depending on the team' s needs at the time of hire
  • Competitive
  • Computer savvy
  • Achieve revenue growth objectives  by increasing revenues within current base: Research, develop, and grow assigned customer base by product and network upgrades, cross-sells, and adding additional/new services. Continually inform customers about new services and the benefits they bring to their business.
  • Build in-depth knowledge of customer business profile to include detailed managed network services spend, potential growth, and competitive landscape.
  • Achieve outlined monthly quota targets.
  • Stay engaged with customers to deepen relationships and recognize new opportunities through a regular proactive call schedule.
  • Meet customer needs and maintain a loyalty relationship by acting as a liaison between billing, customer service, tech support, and any other internal needs to resolve issues.
  • Ensure post-sales support is delivered by leveraging sales support structure.
  • Project manage the day-to-day support and after-hour escalations for both Repair and Orders.
  • Work collaboratively with Sales Engineers on pre and post sales.
  • Coordinate and Conduct meetings via Lync with assigned client base.
Excellent interpersonal skills
  • 2-5 years of sales of network communication and/or managed IT services experience
  • 2-3 years of account management, customer service, and base & direct sales
  • Experience with sales force automation systems preferred
  • Understands and can demonstrate the drive to tailor a customer service solution specific toward a unique customer need
  • Strong Soft Skills (excellent communication, negotiation, and presentation skills)
  • Must demonstrate the ability to make quick and sound decisions
  • Must be extremely self-sufficient and can demonstrate ability to use tools and resources provided with little to no additional supervision or guidance
  • Working knowledge of Microsoft Office suite (word, excel, power point, etc.)
Minimum Education:
  • Bachelor' s Degree in related field or equivalent  work experience.

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