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Communications Support Specialist II

Jackson, MI

Posted: 10/21/2025 Job Number: 26544798

Job Description

Job Title: Communications Support Specialist II
Location: Jackson, MI (Hybrid)
Schedule: Hybrid –Onsite and Remote (as per project needs)
Department: Corporate Communications / Change Management
 
Position Overview:
The Communications Support Specialist II plays a key role in developing and executing communication strategies to support organizational initiatives, change management efforts, and stakeholder engagement. This role focuses on translating complex business information into clear, engaging, and visually appealing messages that drive understanding, alignment, and adoption across various internal and external audiences.
 
The ideal candidate will be a strong communicator with exceptional writing, visual storytelling, and organizational skills, capable of managing multiple projects and tight deadlines in a dynamic environment.
 
Key Responsibilities:
 
Stakeholder Analysis & Communication Planning
  • Facilitate stakeholder impact analyses to identify target audiences and assess the effects of organizational changes
  • Collaborate with subject matter experts (SMEs) to understand project objectives, scope, and audience needs.
  • Recommend effective communication strategies, channels, and messaging approaches to ensure clarity and engagement.
 
Content Development & Design
  • Develop clear, engaging, and visually compelling communication materials including:
  • Emails, newsletters, and intranet articles
  • Infographics, PowerPoint decks, and visual illustrations
  • FAQs, leader talking points, and 1-page summaries
 
Training and change adoption materials
Create visual aids that simplify complex business issues and outline sustainable solutions using tools like PowerPoint and Canva.
 
Execution & Delivery
  • Coordinate and manage the execution of communication campaigns to ensure timely delivery according to project timelines.
  • Work collaboratively across departments to ensure message consistency and alignment with corporate communication standards.
 
Performance Evaluation & Continuous Improvement
  • Measure and evaluate the effectiveness of communication strategies through feedback, analytics, and engagement metrics.
  • Adjust and refine communication approaches to improve clarity, impact, and audience engagement.
 
Required Skills & Qualifications:
 
  • Bachelor’s degree in Communications, Public Relations, Marketing, Business, or related field.
  • 3–5 years of experience in communications, change management support, or stakeholder engagement.
  • Proven ability to summarize and synthesize complex information into concise and engaging content.
  • Strong writing, editing, and presentation skills.
  • Proficiency with PowerPoint, Canva, and basic graphic design tools.
  • Understanding of change management strategies and techniques.
  • Excellent organizational, planning, and multitasking skills in fast-paced environments.
  • Ability to anticipate risks and communication barriers and propose mitigation strategies.
Demonstrated agility and adaptability to changing business priorities.
Strong relationship-building and collaboration skills across diverse stakeholder groups.
 
Preferred Qualifications:
  • Experience in corporate communications or utility/energy sector.
  • Familiarity with Prosci or other structured change management methodologies.
  • Working knowledge of SharePoint, Teams, and Intranet content management systems.
  • Experience supporting enterprise-level transformation or technology projects.
 
Key Competencies:
  • Strategic Communication & Messaging
  • Stakeholder Engagement
  • Visual Storytelling & Design
  • Change Management Awareness
  • Time & Project Management
  • Interpersonal Influence
  • Continuous Improvement Mindset

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About Jackson, MI

Explore exciting job opportunities in and around Jackson, Michigan! Known as the "Waterloo of the North," Jackson is a charming city with a rich history and vibrant community. Nestled between Detroit and Chicago, this area offers a perfect blend of small-town charm and big-city amenities, making it an ideal location for job seekers seeking growth and opportunity. From the Cascades Falls Park to the Ella Sharp Museum and the Michigan Theatre, there's no shortage of culture and entertainment. Indulge in delicious Coney Island hot dogs or visit the Cell Block 7 Prison Museum for a unique experience. With easy access to Lake Michigan and the vibrant arts scene, Jackson, MI is the perfect place to start or advance your career!