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TPI Global (formerly Tech Providers, Inc.)
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Contact Center Tech Rep I
Posted: 05/29/2024
2024-05-29
2024-10-12
Job Number: 22320229
Job Description
Position: Contact Center Tech Rep I
Location: 100% Remote
Duration: 5+ Months Contract.
Requirements Include:
Location: 100% Remote
Duration: 5+ Months Contract.
Requirements Include:
- Excellent Customer Service Focus.
- Excellent Communication Skills.
- Strong Active Listening Skills.
- Ability to Build and Foster Customer Rapport.
- Astute Learner.
- Competent Trouble-shooting Skills.
- Ability to Evaluate Customer Needs and Determine the Appropriate Options/Procedures.
- Understands Quality and Performance Metrics and Resulting Impact to the Customer.
- Proficient in Microsoft Operating Systems and Applications, Hardware/Software Support.
- Previous Help Desk/Contact Center Experience Beneficial.
- Experience at Institutions of Higher Education Beneficial.
- Learning Management System Experience Beneficial.
- Comp TIA Certification/s Beneficial.
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