Customer Care Specialist

Gilbert, AZ

Post Date: 10/11/2017 Job ID: 10174895
  • Serve as the single point-of-contact for customer issues from identification through resolution.
  • Keep records of customer interactions and transactions, recording details of inquiries, complaints, comments, as well as actions taken.
  • Identify, assess and resolve issues; refer unresolved customer conflicts to designated departments for further investigation.
  • Consult and maintain relationships with existing customers and educating them client' s Organization.
  • Provide responsive and timely telephone, chat, and email support.
  • Effectively communicate with sales staff (and other departments).
  • Perform quality assurance audits of orders/loads and determine accuracy according to standards as determined by Ready, clients, and customers.
  • Order and general data entry.
  • High school diploma/equivalent.
  • 1-2 years administrative office experience.
  • 2 years customer service experience in an office environment. 
  • Strong phone etiquette. 
  • Intermediate knowledge of Microsoft Word, Excel, and Outlook.
  • Possess exceptional interpersonal communication skills.
  • Demonstrate a stable employment history.

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