IT Analyst, Infrastructure Integration

Atlanta, GA

Post Date: 01/11/2017 Job ID: 9363864
Job Title: IT Analyst, Infrastructure Integration
Location: Atlanta, GA
Duration: Permanent
  
JOB SUMMARY:
  • This position is responsible for engineering, implementing, maintaining, administering, and troubleshooting add-on software in support of application infrastructure.
  • These add-on software products include Web Servers, MiddleWare/Mid-tier Servers, Search Products, Web Traffic Reporting and Analysis software, Content Publishing, Citrix/Terminal Services, Load Balancing and Application Delivery appliances, Application Firewalls, DNS/DHCP Services, Certificate provisioning, Enterprise Integration Broker software, etc.
  • The position performs and coordinates engineering and support efforts to ensure that business solutions are implemented and supported requiring infrastructure integration services.
  • The position works closely with Infrastructure Solutions personnel to insure proper engineering, implementation and configuration of new technologies.
  • The position works closely with the Development Consulting and the Business Intelligence and Integration group in Application Services to insure implementation of application integration strategies.
  • The position works closely with the IT Service Center and IOC to ensure that proper procedures are in place to support end-user requests and to populate the IT Knowledge Base.
  • The position provides technical expertise and guidance to maintain the performance, reliability, stability and security of production application infrastructure.
 
JOB REQUIREMENTS:
  • Engineers, configures and implements application infrastructure add-on software
  • Troubleshoots problems involving application infrastructure add-on software and performs Root Cause Analysis
  • Administers application Infrastructure add-on software on a daily basis
  • Follow standard processes for hardware, software and project completion
  • Identify, develop, validate and document work processes that increase team effectiveness
  • Monitor performance and identify performance improvement options
  • Provide second-level support to other areas, both within and out of IT
  • Diagnose and resolve client problems within service level time frames
  • Develop and implement project plans according to Infrastructure Services guidelines
  • Develop and maintain good client relationships
  • Communicate progress, problems and best practices to management, leads and team
  • General knowledge of core business
  • General knowledge of information technologies (those currently used within the system and new technologies)
  • Ability to effectively organize tasks, manage multiple priorities/details, meet schedules, and deliver on customer commitments
  • Ability to negotiate with and influence others – internally as well as vendors
  • Ability to build relationships and work in a team atmosphere
  • Ability to provide and accept feedback
  • Strong analytical and troubleshooting skills
  • Demonstrate Southern Style
  • Professional oral and written communication skills
  • Knowledge in one or more of the Infrastructure Integration add-on software products
  • Specific knowledge of data network and computer system security and general knowledge of other IT infrastructure components
  • Expertise in either Windows or Linux operating systems or working knowledge of the other.
  • Working knowledge of TCP/IP protocols
 
MAJOR JOB RESPONSIBILITIES:
  • Engineering, installation and maintenance of application infrastructure and systems.
  • Follow standard processes for hardware, software and project completion, problem resolution and change management.
  • Provide full life-cycle management for application infrastructure and systems.
  • Diagnose and resolve problems to meet service level expectations.
  • Participate in departmental initiatives.
  • Communicate progress, problems and best practices to management, leads and teammates.

Regards
Rick
Tech Providers Inc.
Tel: (404) 594-6021
rpeterson@techproviders.Com

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