Tech Support SpecialistII

Myersville, MD

Post Date: 08/09/2017 Job ID: 10013373
  • Performs the installation, repair and preventative maintenance of edge of network devices (e.G. Desktops, laptops, mobile devices, MACs) and related systems .
  • Assists in determining suitable software to meet user requirements.
  • Unlocks team member accounts, when necessary.
  • Maintains an image for hardware set-up.
  • Ensures thin client and Virtual Desktop Infrastructure (VDI) devices interconnect seamlessly with file servers, mail servers, etc.
  • Responds to moderately complex technical issues surrounding desktop/laptop hardware (e.G. Begins to service issues related to mobile devices and the MAC operating system.
  • Assists with adherence to technology policies and compliance with all security controls.
  • High School Diploma or Equivalent –
  • Typically Minimum 2 Years Relevant Exp - A+, MCSE: Desktop Infrastructure SKILLS / KNOWLEDGE –
  • JOB COMPLEXITY - Works on assignments that are routine to moderately difficult, requiring some decision in resolving issues or in making recommendations.
  • SUPERVISION - Normally receives little instruction on daily work, general instructions on newly introduced assignments.
  • Windows Experience - Experience with Windows XP, 7, 8; and Apple IOS Systems Experience - Client Printers, Microsoft Office, Lotus Notes, Attachmate Extra, Symantec Antivirus, SCCM Varying
  • Equipment Experience - Laptop, Desktop, Wyse Thin Client, MAC
  • Must Have: Desktop Experience

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