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Resource Professional

Virtual/Remote, AS

Posted: 06/23/2022 Job Number: 17207142

Job Description

Job Details:
Title: Resource Professional
Location:  Virtual/Remote
Duration: 04+ months Contract
Job description              
  • Manage the day-to-day operations for their respective portion of program, which include:
  • Provisioning
  • Managing LinkedIn ticketing tool (250 cases a week)
  • Ad Hoc Client Reporting
  • Offboarding for the contingent workforce team
  • Special Projects
  • Audits
Additional duties include
  • Expedient issue resolution, further refining throughout the process with emphasis on responsiveness and customer services for assigned client; depending upon the engagement size, may train or assign work to administrative staff
    Responsible for maximizing customer satisfaction, maintaining, and building new relationships, expectation management and issue/conflict resolution (services and grows the contractor / subcontractor population, managing client and contractor / subcontractor expectations and troubleshooting and issue resolution, etc.).
  • Establishes and develops manager relationships within assigned clients and expands existing manager relationships to ensure maximum customer satisfaction and, working in conjunction with the Program Manager staff,
    Fulfills client service through frequent interaction with client managers to ensure satisfaction and identify potential business development opportunities for program expansion or utilization.
  • Responsible for ensuring resolution to the day-to-day issues that arise among the contractor/subcontractor population, within their respective program. Reports issues to respective supplier or client for resolution and/or escalation to Program Manager as needed.''
Required Skills 
  • Minimum three years staffing industry experience, or in an account support MSP role. Any VMS experience desired (Fieldglass/Beeline/Client).
Required Years of Experience   
  • Minimum of 18 months of staffing or recruiting experience, with a minimum of 6 months in account management or coordination is preferred.
Desired Skills    
  • MSP or Staffing industry preferred.

Meet Your Recruiter

Robert Reed

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