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TPI Global (formerly Tech Providers, Inc.)
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Role: Case Specialist
Duration: 12 + month contract
Location: Houston, TX (Hybrid)
Description:
This position facilitates the resolution of customer complaints after a sale and is responsible for the timely and successful arbitration of vehicles between buyer and seller in accordance with Auction policies
Job Responsibilities:
Case Specialist
Houston, TX US
Posted: 03/19/2024
2024-03-19
2024-07-19
Job Number: 21501291
Job Description
Role: Case Specialist
Duration: 12 + month contract
Location: Houston, TX (Hybrid)
Description:
This position facilitates the resolution of customer complaints after a sale and is responsible for the timely and successful arbitration of vehicles between buyer and seller in accordance with Auction policies
Job Responsibilities:
- Assure that VIN number, paperwork, and other vehicle identification is prepared and verified.
- Meet with customer and record complaint information.
- Perform data entry responsibilities for the department. Enter the arbitration into the AS400.
- Perform PSI calls and arbitration calls.
- Advise customer of Auction complaint policy and notify manager and/or Arbitrator.
- Organize complaints by a numbering system and write detailed complaint summary so that customer service personnel and mechanics understand the issue.
- Track sale day staffing.
- Coordinate internal and external lot communications.
- Investigate issues to determine if item is subject to arbitration.
- Comply with National Auto Auction Association (NAAA) guidelines.
- Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such. Actively participate in support of all safety activities aligned with Safety Excellence.
- Perform other duties as assigned by management.
- May be required to work overtime (more than 40 hours per week) as business needs dictate.
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