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TPI Global (formerly Tech Providers, Inc.)
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AI Data Labeling & Quality Specialist
Posted: 01/06/2026
2026-01-06
2026-02-19
Job Number: 27078784
Job Description
bilingual AI Data Labelling & Quality Specialist
3-6 Months possibility of conversion
Fort mill, SC (Remote role)
About the role:
Responsibilities
Qualifications
3-6 Months possibility of conversion
Fort mill, SC (Remote role)
About the role:
- We are seeking a bilingual AI Data Labelling & Quality Specialist to support the development of an AI-assisted sales system for our Home Services business.
- This includes both a voice agent and tools for human sales agents, designed to deliver highly personalized customer journeys.
- The ideal candidate will help improve our AI models by labelling ground-truth data, evaluating AI outputs, and providing structured feedback to enhance multilingual performance—in English and Spanish.
Responsibilities
- Review, label, and categorize customer interaction data (audio and text) to create high-quality training datasets.
- Evaluate AI/LLM outputs for accuracy, clarity, tone, and compliance with internal guidelines.
- Provide detailed feedback to improve AI behaviors, dialog flows, and multilingual consistency.
- Identify patterns, edge cases, and opportunities to increase the effectiveness of English and Spanish customer experiences.
- Ensure data quality, confidentiality, and adherence to annotation standards.
Qualifications
- Fluent in English and Spanish (spoken and written) with strong comprehension and communication skills.
- Prior experience in data labelling, annotation, linguistics, QA, customer support, or AI training.
- Familiarity with conversational AI, LLMs, or voice agents is a plus.
- Strong attention to detail and ability to follow structured guidelines.
- Comfortable working with productivity tools and web-based annotation platforms.
- Ability to work independently, meet deadlines, and adapt to evolving requirements.
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Explore exciting job opportunities in the vibrant Fort Mill, South Carolina area today! Known for its charming small-town atmosphere and proximity to the booming city of Charlotte, NC, Fort Mill offers a perfect blend of southern hospitality and urban convenience. Imagine launching your career in a region dotted with historic landmarks like the Anne Springs Close Greenway, savoring mouth-watering Carolina BBQ, and catching performances at the Bobcat Players Theater. With a bustling job market and close-knit community, Fort Mill is the ideal place to grow both personally and professionally. Take the next step in your career journey and discover your dream job in this picturesque corner of the Carolinas!