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Arbitrator I
Posted: 03/24/2026
Job Number: 27837110
Job Description
Job Title: Arbitrator
Location: Euless, TX Hybrid Schedule: Monday & Friday REMOTE, Euless office Tuesday –Thursday
Initial training may require in office every day for the first few weeks until the determination is made that the person can work remotely.
Duration: 6+ Months Contract
Job Responsibilities:
Location: Euless, TX Hybrid Schedule: Monday & Friday REMOTE, Euless office Tuesday –Thursday
Initial training may require in office every day for the first few weeks until the determination is made that the person can work remotely.
Duration: 6+ Months Contract
Job Responsibilities:
- Review customer complaints and mechanic reports regarding vehicle condition.
- Inspect vehicles to determine extent of repairs and authorize second opinions when necessary.
- Advise customers on Auction policy, complaint procedures, and arbitration processes while facilitating resolution between buyers and sellers.
- Mediate disputes and negotiate repair and/or pricing adjustments to achieve mutually acceptable solutions and retain vehicle sales.
- Resolve after-sale issues including title discrepancies, mileage concerns, frame damage, and related matters.
- Maintain accurate and detailed files for each arbitration case and coordinate with Auction sales personnel regarding vehicle sales information.
- Serve as liaison with federal and state authorities concerning odometer rollbacks, salvage vehicles, and related compliance matters.
- Promote Auction services to customers, including post-sale inspections.
- Review claims to ensure compliance with National Arbitration policies and account-specific guidelines;provide recommendations on financial decisions related to arbitrations.
- Collaborate with all relevant departments during investigative and fact-finding phases of complaints.
- Screen and process qualified vehicles for post-sale inspection (PSI).
- Inform buyers and sellers of the process, costs, and timelines for PSI and buyer claims.
- Demonstrate commitment to safety by adhering to all safety and health procedures and actively supporting Safety Excellence initiatives.
- Perform additional duties as assigned by management.
- High School Diploma or equivalent required.
- 3–5 years of automotive, mechanical, or body shop experience preferred, including complaint documentation and resolution.
- Strong verbal and written communication skills.
- Strong organizational and report writing skills preferred.
- Working knowledge of federal and state vehicle arbitration laws.
- Physical requirements include standing, walking, reaching, talking, and hearing regularly;frequent stooping, kneeling, crouching, squatting, and climbing;ability to lift 1–20 pounds.
- Vision abilities must include close, distance, and color vision, depth perception, and ability to adjust focus.
Meet Your Recruiter
Matt Jordan
President
Matt has more than 25 years of experience in management, IT recruiting, account management, and human resources. He is responsible for leading sales and business development in the U.S. and helps maintain key client relationships. His relationship-building and negotiating skills are instrumental in the company’s success in recruiting Fortune 500 and government accounts with multi-location needs and growing the company’s largest accounts.
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Ready to take the next step in your career? Explore job opportunities in the vibrant area around Euless, Texas! Located in the heart of the Dallas-Fort Worth metropolitan area, Euless offers a perfect blend of thriving business opportunities and a laid-back Texan charm. With close proximity to popular attractions like AT&T Stadium, Globe Life Park, and the charming Grapevine Historic Main Street District, there's no shortage of things to see and do. Uncover a world of career growth and possibilities amidst the unique culture, diverse cuisine, and exciting entertainment options that this bustling region has to offer. Start your job search today and discover the endless potential that awaits you in Euless!