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Benefits Operations Specialist

Oakland, CA

Posted: 06/21/2024 Job Number: 22443808

Job Description

Benefits Operations Specialist
Location: 100% Remote
Duration: 6+ Months
  • Respond to Tier 2 employee queries and assist Scale Support with Tier 0 /1 queries as needed via JIRA Cloud ticketing system and support the Core Benefits team on all operational needs.
  • Provide functional support to employees needing assistance with Benefits Employee Self Services (ESS) transactions
  • Assist with benefits day to day processing in Workday for new hires, terminations, and qualified life events
  • Partner with the Business Systems team to resolve benefits-related system issues, implement process improvements, and test system changes as needed
  • Assist with EOIs administration support and integration error reviews by partnering with Block’s insurance carriers and our HRIS tool, Workday
  • Support the project management administration of open enrollment and other benefits changes
  • Assist with personal leaves, accommodations, outplacement services, worker compensation requests and assist with confirming return to work dates for all leaves as needed
  • Collaborate with Benefits Program Managers on special projects
  • Assist with compliance audits, plan documents and all federal, state, and local laws as needed
  • Assist with responding to government notices and ensure reporting requirements are met in a timely manner, including required notice distribution
  • Responsibilities and tasks may change and shift as we operationalize and streamline
  • 2-3+ years of previous Benefits experience in the US (global experience preferred, but not required)
  • Experience using Workday HCM (Workday Benefits is a plus)
  • Familiar with JIRA Cloud or similar ticketing tracking system
  • Advance experience with google docs and microsoft office a plus
  • Ability to handle sensitive and confidential data
  • Passionate about developing efficient processes and driving results
  • Attention to detail
  • Basic knowledge of benefits federal, state, and local laws
  • 2-3+ years of previous Benefits experience in the US (global experience preferred, but not required)
  • Experience using Workday HCM (Workday Benefits is a plus)

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About Oakland, CA

Explore exciting job opportunities in the vibrant area around Oakland, California! Known for its eclectic mix of cultures, thriving arts scene, and stunning views of the San Francisco Bay, Oakland offers a unique blend of urban energy and natural beauty. Home to landmarks like Jack London Square and the Oakland Museum of California, as well as renowned eateries serving up delicious cuisine from around the world, this region is a melting pot of creativity and innovation. With professional sports teams like the Golden State Warriors and the Oakland Athletics, plus an array of theaters, parks, and recreation areas like Redwood Regional Park, job seekers in Oakland can enjoy a dynamic work-life balance unlike anywhere else. Embrace the charm and endless possibilities that Oakland has to offer - your next career opportunity awaits!