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Posted: 11/20/2023 Job Number: 20854631

Business Analyst III
Atlanta GA (Remote)
12+ Months contract

Minimum Qualification:

8 or more years of experience in related field (i.E., relevant business operations and/or system support, business process design, etc.).
Workflow management experience
CRM experience
Process Flow creation experience
5 or more years of related experience if candidate possesses a related advanced degree and analytical thinking skills.
Requirements solicitation & documentation experience for new products, lifecycle management and/or enhancements
Manage, follow, and adhere to the long/short term product roadmap for CRM in conjunction with functional leads.
Experience in full life cycle implementation (requirements gathering, process design, configuration, functional design, testing, conversion, and deployment).
Ability to grasp and explain complicated subject matter to others across the business that are less connected to the situation and/or are less technically oriented.
Exceptional business acumen and story-telling skills the ability to communicate an insight to be understood easily and to drive action.
Excellent interpersonal, leadership, presentation, and collaborative skills to work effectively with teams throughout organization.
Demonstrated problem solving ability.
Demonstrated ability to multi-task, work under pressure, and think analytically.

Preferred

BS/BA in Business Administration, Computer Science, Information Systems or a related field. MBA a plus.
5 years of experience in change management and methods & procedure documents
Knowledge and understanding of Cox Business internal sales order systems: ICOMS, OPTIX, Salesforce.Com, WATTS, SERV, etc.
Process Modeling/Analysis
Training Facilitation
PM Skills;coordinating, tracking, monitoring projects
Sales Support experience, in a telecom business
Experience in creating test cases and user testing.
Experience in B2B service delivery process.
Experience in the telecommunications industry.
Experience with Agile methodologies.
Experience with Visio and/or iGrafx, SharePoint
Experience with JIRA.