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Business Analyst

Montgomery, AL

Posted: 10/21/2025 Job Number: 26544208

Job Description

Job Title: Business Analyst
Duration: 9 Months contract with high possibility for extension
Location: Montgomery, AL –100% Onsite
 
Position Description
  • The ServiceNow Developer will support the Medicaid Enterprise Systems (MES) project by designing, developing, configuring, and maintaining ServiceNow applications that align with IT Service Management (ITSM) processes.
  • This role will be responsible for building workflows, automations, and integrations to support incident, change, release, and problem management across multiple MES modules.
  • The developer will collaborate with module contractors, product owners, and enterprise teams to ensure consistent and efficient service delivery.
 Skills Required
  • Strong proficiency in ServiceNow development (forms, workflows, business rules, client scripts, UI policies).
  • Knowledge of ServiceNow ITSM modules: Incident, Problem, Change, Release, Service Catalog, CMDB, Knowledge Management, Event Monitoring.
  • Ability to troubleshoot, analyze, and resolve ServiceNow platform issues.
  • Strong understanding of ITIL practices.
  • Excellent communication and collaboration skills.
  • ITIL 4 Foundation or Higher
 Skills Preferred
  • Experience with ServiceNow Flow Designer, IntegrationHub, and custom app development.
  • Knowledge of government IT projects or large-scale enterprise environments.
  • Strong documentation skills (workflows, configuration, solution design).
 Experience Required
  • 3–5+ years of ServiceNow development experience in ITSM environments.
  • Hands-on experience implementing workflows and integrations in ServiceNow.
  • Experience participating in testing, code reviews, and deployment activities.
  • Certified ServiceNow System Administrator
 Experience Preferred
  • Prior experience with Agile Methodology.
  • Prior experience supporting state or federal government IT modernization projects.
  • Experience with ServiceNow development, upgrades and maintaining customizations.
  • Experience working with cross-functional project teams, product owners, module contractors, IT leads.
 Education Required
  • Bachelor’s degree in computer science, Information Technology, or related field.
  • 10+ years equivalent work experience may be considered in lieu of a degree.
 Education Preferred
  • Additional coursework or certifications in IT Service Management, Software Engineering or Enterprise Architecture.
 Certification Required
  • ServiceNow Certified System Administrator (CSA)
  • ServiceNow Certified Implementation Specialist (CIS) –ITSM
  • ServiceNow Certified Application Developer (CAD)
 Preferred (Not Required)
  • PMI Agile Certified Practitioner (PMI-ACP)
  • ServiceNow Certified Technical Architect (CTA)
  • ITIL 4 Foundation Certified
  • Professional Scrum Master (PSM)

Meet Your Recruiter

Sanjeev Kushwaha

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About Montgomery, AL

Discover exciting job opportunities in Montgomery, Alabama! Nestled in the heart of the South, Montgomery offers a unique blend of history, culture, and charm. From the historic Civil Rights landmarks like the Rosa Parks Museum and Dexter Parsonage Museum to the vibrant arts scene at the Montgomery Museum of Fine Arts and Alabama Shakespeare Festival, this region has something for everyone. Enjoy the delicious Southern cuisine, catch a game with the Montgomery Biscuits minor league baseball team, or explore the lush parks and scenic riverfront. Take the next step in your career journey and explore our job listings in Montgomery today!