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Business/Process Analyst

Downey, CA

Posted: 08/08/2023 Job Number: 20291717

Job Description

Business/Process Analyst
Location: Downey CA 90242 [Onsite]
Duration: 12+ Months Contract 
Skills Preferred:
  • Strong skills in leading ongoing reviews of business processes and supporting the development of optimization strategies Understanding of Process Improvement Methodologies, Continual Service Improvement (CSI), Total Quality Management (TQM), Business Process Management (BPM) and other relevant methodologies .
  • Ability to performing complex requirements gathering and analyses to map business processes to an IT driven solution.
  • Strong skills using Visio to map out business processes (evidence required)  Strong Power Point skills.
  • Previous experience with graphic arts projects and materials highly preferred.
  • Strong knowledge or certification of ITIL Framework (see education requirements).
  • Strong ability to communicate across entire organization in a professional manner.
  • Strong skills for effectively communicating insights and plans to cross-functional team members and management.
  • Strong understanding of Project Management methodologies.
  • Knowledge of Robotic Process Automation (RPA)  Knowledge of KAIZEN and its five core 5 principles.
Experience Required:
  • This classification must have a minimum of five (5) years of experience applying analytical processes on IT projects. At least three (3) years of that experience must have been in business systems analysis and design.
Experience Preferred:
  • Two years’ experience within the last three years, acting as a subject matter expert for ITSM/Enterprise Service Management projects.
  • Two years’ experience within the last three years, developing process mappings for solution implementations. 
  • Documented experience with evaluating business processes, anticipating requirements, uncovering areas for improvement, and developing process improvements flows.
  • Four years’ experience within the last five years, conducting meetings and presentations to share ideas and findings with a full range of stakeholders, customers, and executive management.
  • Demonstrable understanding of Process Improvement (CSI)  Two years’ experience within the last three years, using Visio to lean out business processes (evidence required).
  • Experience documenting and communicating results in as needed and weekly status reports.
  • Two years’ experience within the last three years, gathering critical information from various stakeholder meetings and producing effective agendas, minutes, and reports.
  • Two years’ experience within the last three years analyzing and evaluating both current and proposed processes. 
  • Two years’ experience within the last three years translating business requirements into information systems requirements that lead to final product design requirements.
  • Experience working at an organization with large, diverse service offerings and understanding of Service Request intake methodologies. 
  • Documented experience working with Service Management solutions. 
  • Knowledge and experience with Robotic Process Automation (RPA)  Experience implementing KAIZEN methodology and its five core 5 principles.
Education Required:
  • This classification requires the possession of a bachelor’ s degree. Additional qualifying experience may be substituted for the required education on a year-for-year basis.
Education Preferred:
  • A bachelor’ s degree or equivalent or appropriate industry experience and/or certification or equivalent industry experience Current Lean Six Sigma Green Belt Certification ITIL V4 foundations certificate
Additional Information:
  • Please be prepared to provide examples of business process flows you have designed, ITSM process flows you have designed Please be prepared to provide examples of customer communications, PowerPoint decks, and meeting minutes Materials will be required if candidate is chosen for an interview. Materials can be presented at the interview itself. * Overtime will be worked on an as-needed basis.

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Rex Kemp

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