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Call Center Rep

Jacksonville, FL

Posted: 09/11/2023 Job Number: 20483656

Job Description

Call Center Rep
Location: Jacksonville, FL (Onsite)
Duration: 3+ Months Contract

Required Qualifications:
  • Receives and processes loss assignments according to client instructions.
  • Conducts emergency call-outs to contractors via three-way calls with homeowners.
  • Achieves and maintains proficiency with all client and department instructions and updates.
  • Attains required call statistic performance according to center standards.
  • Demonstrated experience in customer service, administrative/ clerical skills.
  • Experience in a customer service or call center setting preferred.
  • Familiarity with home improvements/reconstruction contractors or projects helpful.
  • Outstanding written and verbal communication skills including proper pronunciation, grammar and a consistently courteous and professional tone of voice at all times
  • Computer skills in a multi-screen/task environment and working knowledge of MS Office (i.E.: Outlook, Word, Excel) - Excellent attention to detail and organizational skills.

Meet Your Recruiter

Kevin Stokes

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