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TPI Global (formerly Tech Providers, Inc.)
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Case Specialist
Euless, TX US
Posted: 12/12/2023
2023-12-12
2024-05-04
Job Number: 20969666
Job Description
Case Specialist
Duration: 3+ month contract
Location: Euless, TX
Note: Monday through Friday schedule should be until they are trained and up and running then the role will be hybrid with the resource coming on site Tuesday, Wednesday, and Thursday.
Job Requirements:
Duration: 3+ month contract
Location: Euless, TX
Note: Monday through Friday schedule should be until they are trained and up and running then the role will be hybrid with the resource coming on site Tuesday, Wednesday, and Thursday.
Job Requirements:
- Assure that VIN, paperwork, and other vehicle identification is prepared and verified.
- Meet with customer and record complaint information. Perform data entry responsibilities for the department.
- Enter the arbitration into the AS400.
- Perform PSI calls and arbitration calls.
- Advise customer of Auction complaint policy and notify manager and/or Arbitrator.
- Organize complaints by a numbering system and write detailed complaint summary so that customer service personnel and mechanics understand the issue.
- Track sale day staffing.
- Coordinate internal and external lot communications.
- Investigate issues to determine if item is subject to arbitration.
- Comply with National Auto Auction Association (NAAA) guidelines.
- Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such.
- Actively participate in support of all safety activities aligned with Safety Excellence.
- Perform other duties as assigned by management.
- May be required to work overtime (more than 40 hours per week) as business needs dictate.
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About Euless, TX
Ready to take the next step in your career? Explore job opportunities in the vibrant area around Euless, Texas! Located in the heart of the Dallas-Fort Worth metropolitan area, Euless offers a perfect blend of thriving business opportunities and a laid-back Texan charm. With close proximity to popular attractions like AT&T Stadium, Globe Life Park, and the charming Grapevine Historic Main Street District, there's no shortage of things to see and do. Uncover a world of career growth and possibilities amidst the unique culture, diverse cuisine, and exciting entertainment options that this bustling region has to offer. Start your job search today and discover the endless potential that awaits you in Euless!
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