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Case Specialist

Euless, TX

Posted: 12/12/2023 Job Number: 20969666

Job Description

Case Specialist
Duration: 3+ month contract
Location: Euless, TX
 
Note: Monday through Friday schedule should be until they are trained and up and running then the role will be hybrid with the resource coming on site Tuesday, Wednesday, and Thursday.

Job Requirements:
  • Assure that VIN, paperwork, and other vehicle identification is prepared and verified.
  • Meet with customer and record complaint information. Perform data entry responsibilities for the department.
  • Enter the arbitration into the AS400.
  • Perform PSI calls and arbitration calls.
  • Advise customer of Auction complaint policy and notify manager and/or Arbitrator.
  • Organize complaints by a numbering system and write detailed complaint summary so that customer service personnel and mechanics understand the issue.
  • Track sale day staffing.
  • Coordinate internal and external lot communications.
  • Investigate issues to determine if item is subject to arbitration.
  • Comply with National Auto Auction Association (NAAA) guidelines.
  • Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such.
  • Actively participate in support of all safety activities aligned with Safety Excellence.
  • Perform other duties as assigned by management.
  • May be required to work overtime (more than 40 hours per week) as business needs dictate.

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About Euless, TX

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