Search Jobs
Browse the latest opportunities at TPI.
Tech Providers, Inc.
https://techproviders.com/wp-content/uploads/2022/06/Logo-Color.png
https://techproviders.com
https://techproviders.com
true
Cell Phone Deployment Asst
Phoenix, AZ US
Posted: 02/08/2023
2023-02-08
2023-04-21
Job Number: 18996263
Job Description
Job Position:
Job Title: Cell Phone Deployment Asst
Location: Phoenix, AZ
Duration: 05+ months Contract (High Possibility to extend)
Job Description:
Skills Required.
PC workstations, standard Microsoft operating systems, Microsoft Office 365, and networking protocols.
Hardware/Software troubleshooting techniques and workstation security concepts.
Skill in:
Skills Preferred:
Associates degree in Computer Science, Information Technology or a related field.
Experience Required:
Experience Preferred:
Education Required:
Education Preferred:
Additional Information:
Job Title: Cell Phone Deployment Asst
Location: Phoenix, AZ
Duration: 05+ months Contract (High Possibility to extend)
Job Description:
- The Help Desk Coordinator responds to end-user calls regarding PC software, hardware, and server applications problems. Troubleshoots, diagnoses, investigates, and resolves first-level user problems. Coordinates referrals to appropriate IT functional area as needed to resolve more complex end-user problems.
- Answers, evaluates, and prioritizes incoming telephone calls, voicemail, email and in-person requests from customers experiencing problems with hardware, software, networking, and other computer-related technology.
- Interviews customers to collect sufficient information to identify issues and lead customers through diagnostic procedures to determine cause.
- Resolves routine customer issues including logon problems, printing and basic applications support, appropriately assigning more complex issues to level two technical staff.
- Logs and tracks calls using problem management software. Update notes to document customer information and steps taken to resolve issue.
- Proactively seeks ways to help customers, assist team members, resolve problems and improve services delivered to customers.
Skills Required.
PC workstations, standard Microsoft operating systems, Microsoft Office 365, and networking protocols.
Hardware/Software troubleshooting techniques and workstation security concepts.
Skill in:
- Excellent customer service skills and ability to communicate professionally and effectively with all levels of staff and external business partners/vendors; both written and verbally.
- Maintaining a professional mannerism, understanding a sense of urgency, accountability, initiative, and a strong work ethic.
- Effectively addressing hardware and software issues via telephone or remote control.
- Ability to Work closely with team members, maintain a positive attitude, and a willingness to do whatever tasks are required to meet customers' technological needs.
- Communicate technical concepts to non-technical individuals.
- Speak and write clearly, concisely, and professionally.
- Apply standard diagnostic and troubleshooting principles, theories, concepts, and techniques in resolving user issues and technical problems appropriate to level one technical support.
Skills Preferred:
Associates degree in Computer Science, Information Technology or a related field.
- Experience with PC Technician tasks, account administration, writing policy and procedure, extensive knowledge in desktop applications, printer support, workstation hardware, workstation imaging, workstation security concepts and support software.
- Preference given to applicants having a working knowledge of County related applications including the use of the Microsoft Office 365 and iCIS application/case management.
Experience Required:
- Three (3) years of experience directly supporting customers in an information technology environment.
- Post-secondary education in Computer Science, Information Technology or a technology related field may substitute for the experience requirement on a year for year basis.
Experience Preferred:
- Associates degree in Computer Science, Information Technology, or a related field.
- Experience with PC Technician tasks, account administration, writing policy and procedure, extensive knowledge in desktop applications, printer support, workstation hardware, workstation imaging, workstation security concepts and support software.
- Preference given to applicants having a working knowledge of County related applications including the use of the Microsoft Office 365 and iCIS application/case management.
Education Required:
- High School diploma or GED
Education Preferred:
- Associates degree in Computer Science, Information Technology or a related field.
- Experience with PC Technician tasks, account administration, writing policy and procedure, extensive knowledge in desktop applications, printer support, workstation hardware, workstation imaging, workstation security concepts and support software.
- Preference given to applicants having a working knowledge of County related applications including the use of the Microsoft Office 365 and iCIS application/case management.
Additional Information:
- The position is in an office setting in a high volume, fast-paced environment.
- Requires long periods of sitting while completing computer activities.
- While performing the duties of this job, the employee is regularly required to speak clearly and hear; see details of objects that are less than a few feet away.
- Sit for long periods of time; stand, walk, use hands to finger handle or feel, reach with hands and arms.
- Occasionally push, pull or lift up to 20 pounds.