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West Palm Beach, FL

Posted: 05/15/2024 Job Number: 22186002

Job Description

Position Title: Customer Service
Location: West Palm Beach, FL –Onsite Essential
Expected Duration of Project: 12+ month contract
Job Requirements:
  • The CSR will partner with all parties informed of the status of open issues and will work closely with escalation partners to identify, document and monitor any and all exceptions to the standard processes to create a list of best practices.
  • Maintaining relationships with existing customers includes problem solving by the CSR, by consulting with dealers and ancillary partners.
  • Part of this process will include identifying, assessing and resolving these issues and determining who needs communication on these issues, including central functions such as IT or Product.
  • The CSR will provide responsive, timely telephone, chat and email support.
  • The CSR shall personally act as the single point-of-contact for their issues from identification through resolution as often as possible (i.E. Take the call and handle internally vs. Transfer or provide other contacts).
  • The CSR will also oversee/monitor the resolution to all problems, regardless of delegation to other department.

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About West Palm Beach, FL

Dreaming of a career in sunny West Palm Beach, Florida? Look no further! Explore exciting job opportunities in this vibrant area known for its luxurious beaches, upscale shopping at Worth Avenue, lively Clematis Street nightlife, and beautiful waterfront views along the Intracoastal Waterway. With a mix of cultural attractions like the Norton Museum of Art, The Kravis Center for the Performing Arts, and the trendy food scene featuring fresh seafood and farm-to-table dining, West Palm Beach offers a unique blend of work and play. Discover growth opportunities and a thriving community that will inspire you to take your career to new heights in this enchanting city. Embrace the charm of West Palm Beach as you browse through our job listings and start your journey today!