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Complaints Analyst
Remote, CA US
Posted: 09/03/2025
2025-09-03
2025-11-05
Job Number: 26262584
Job Description
Job Title: Complaints Analyst
Duration: 4+ Months
Location: Remote
Job Responsibilities:
Duration: 4+ Months
Location: Remote
Job Responsibilities:
- Review and assess incoming complaints related to both consumer loans and business loans.
- Accurately identify the nature of complaints and categorize them appropriately.
- Investigate complaint details to determine the root cause and assess if they require further action.
- Respond to customer complaints in a professional and timely manner, ensuring clear communication and a resolution-oriented approach.
- Draft and send written responses to customers addressing their concerns and providing solutions, when possible.
- Offer guidance to customers on available options and the next steps, ensuring their concerns are acknowledged.
- 1-3 years of professional experience with either a financial institution or payment provider preferred - must have
- Enjoy working in a fast-paced and rapidly changing start-up environment with the ability to quickly adapt to new situations and think on your feet
- Experience in direct customer facing roles - Must Have
- Interest in implementing feedback and dedicated to the improvement of your skills and work
- Flexibility to adapt and able to manage multiple assignments while working independently
- Strong organizational, analytical, written and verbal communication skills
- Superb attention to detail - Must Have
- Excellent time-management skills - Must Have
- A desire to help people and improve the customer experience
- A passion for customers engaging with products
- Strong Internet research, Google Docs and overall PC skills;SQL experience a plus
- MacBook user preferred
- Bachelor’s degree in Business Administration, Finance, Risk Management, or a related field preferred.