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Contact Center Tech Rep I

Lake Mary, FL

Posted: 05/02/2024 Job Number: 22125536

Job Description

Contact Center Tech Rep I
100% Remote
5 month contract

Position Duties Include:
  • Technically competent candidates will be trained to understand and use the designated ticketing system, handle basic Tier-1 support and troubleshooting, such as password resets, printer configurations, break/fix instructions as well as student service support (inquires related to registration, admissions, payments...)
  • Answers, evaluates, and prioritizes incoming telephone, e-mail, and chat requests for assistance from users experiencing problems with hardware, software, networking, and other computer-related technologies, as well as Learning Management Software (LMS).
  • Following call flow as trained (designed to assist in asking all required and basic probing questions).
  • Prepares standard statistical reports, such as help desk incident reports.
 
Position Requirements Include:
  • Excellent Customer Service Focus
  • Excellent Communication Skills
  • Strong Active Listening Skills
  • Ability to Build and Foster Customer Rapport
  • Competent Trouble-shooting Skills
  • Ability to Evaluate Customer Needs and Determine the Appropriate Options/Procedures
  • Understands Quality and Performance Metrics and Resulting Impact to the Customer
  • Proficient in Microsoft Operating Systems and Applications, Hardware/Software Support
  • Previous Help Desk/Call Center Experience Beneficial

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About Lake Mary, FL

Ready to take the next step in your career? Explore exciting job opportunities in the vibrant area surrounding Lake Mary, Florida! Nestled in the heart of Seminole County, Lake Mary offers a perfect blend of suburban charm and urban convenience. With top-rated schools, stunning parks like Central Park at Lake Mary, and a thriving arts scene featuring the Jeanine Taylor Folk Art Gallery and the Wayne Densch Performing Arts Center, this region is a haven for both nature enthusiasts and culture aficionados. Indulge in local delicacies like gator tail at popular eateries and catch a game by Orlando City SC at Exploria Stadium just a short drive away. Start your next chapter in Lake Mary and discover a flourishing community filled with endless growth opportunities and enchanting Southern hospitality!