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Contact Center Tech Rep I

Lake Mary, FL

Posted: 05/29/2024 Job Number: 22320229

Job Description

Position: Contact Center Tech Rep I
Location: 100% Remote
Duration: 5+ Months Contract.
Requirements Include:
  1. Excellent Customer Service Focus.
  2. Excellent Communication Skills.
  3. Strong Active Listening Skills.
  4. Ability to Build and Foster Customer Rapport.
  5. Astute Learner.
  6. Competent Trouble-shooting Skills.
  7. Ability to Evaluate Customer Needs and Determine the Appropriate Options/Procedures.
  8. Understands Quality and Performance Metrics and Resulting Impact to the Customer.
  9. Proficient in Microsoft Operating Systems and Applications, Hardware/Software Support.
  10. Previous Help Desk/Contact Center Experience Beneficial.
  11. Experience at Institutions of Higher Education Beneficial.
  12. Learning Management System Experience Beneficial.
  13. Comp TIA Certification/s Beneficial.

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About Lake Mary, FL

Ready to take the next step in your career? Explore exciting job opportunities in the vibrant area surrounding Lake Mary, Florida! Nestled in the heart of Seminole County, Lake Mary offers a perfect blend of suburban charm and urban convenience. With top-rated schools, stunning parks like Central Park at Lake Mary, and a thriving arts scene featuring the Jeanine Taylor Folk Art Gallery and the Wayne Densch Performing Arts Center, this region is a haven for both nature enthusiasts and culture aficionados. Indulge in local delicacies like gator tail at popular eateries and catch a game by Orlando City SC at Exploria Stadium just a short drive away. Start your next chapter in Lake Mary and discover a flourishing community filled with endless growth opportunities and enchanting Southern hospitality!