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TPI Global (formerly Tech Providers, Inc.)
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Content Operations
Oakland, CA US
Posted: 07/01/2025
2025-07-01
2025-08-10
Job Number: 25820848
Job Description
Job Title: Content Operations
Duration: 6+ Months
Location: Remote
Job Responsibilities:
Enhance and scale copyright moderation processes
Duration: 6+ Months
Location: Remote
Job Responsibilities:
Enhance and scale copyright moderation processes
- Evaluate copyright moderation processes (including Pex and DMCA processes) to streamline risk mitigation;
- Develop self-serve tooling for streamlined takedown processes;
- Assist with DMCA claim and counter-claim processes, internal escalations and third-party communication.
- Evaluate content moderation processes (including policies related to harmful/illegal content) and streamline risk mitigation;
- Work with cross-functional partners to adapt and scale existing policies for global regulatory moderation compliance.
- Manage Zendesk queue for integrity-related tickets, using macros and structured workflows to maintain SLAs;
- Monitor and Zendesk queue of counter-claim submissions and copyright scanning disputes, per internal guidelines;
- Improve systems and policy
- Identify opportunities to strengthen or automate content integrity policies.
- Coordinate with engineering and policy leads on changes to make processes more efficient.
- Utilize AI tools to automate existing and newly-developed processes
- Experience in content operations, trust & safety, or legal operations, ideally within a digital media or tech company.
- Experience in the music industry, ideally in digital rights, licensing, publishing, or content operations.
- Familiarity with UGC moderation and copyright law (especially DMCA).
- Experience using customer success tools (e.G. Zendesk), organization management tools (e.G., Airtable), internal communication platforms (e.G. Slack), and AI tools.
- Strong organizational, documentation, communication skills.
- Ability to work cross-functionally with legal, engineering, and customer success teams.
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