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TPI Global (formerly Tech Providers, Inc.)
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Title: Customer Care Specialist
Location: Burlington-VT (Remote)
Duration: 06 + Month Contract with the possibility of extension
Job Position:
Customer Care Specialist
Posted: 06/06/2024
2024-06-06
2024-08-01
Job Number: 22359850
Job Description
Title: Customer Care Specialist
Location: Burlington-VT (Remote)
Duration: 06 + Month Contract with the possibility of extension
Job Position:
- Support Analyst will report directly to a Supervisor and is expected to effectively work both independently and in a team environment.
- This position interacts directly with Dealer.Com clients and partners as well as internally with team members, managers and leaders within the Dealer Support organization.
- In addition, this position collaborates with other partner teams such as, Performance Management, Implementation and Advanced Support teams. This position does not supervise any other positions.
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Skills:
- Bachelor’s degree preferred
- 2-3 years of technical support experience a plus
- Demonstrated ability to provide world class service and entice our clients to become “raving fans”of Dealer.Com
- Working knowledge of HTML, CSS, Bootstrap and broad website concepts
- Strong analytical skills and data-driven thinking
- Excellent written and verbal communication skills
- Strong troubleshooting software systems and applications
- Strong teambuilding skills with demonstrated problem solving abilities
- Able to resolve client issues efficiently, effectively, and expeditiously in an independent manner
- Self-directed, driven, and enthusiastic
- Ability to multi-task and perform in a fast-paced environment.
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