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Customer Energy Management Project Coordinator I
Posted: 10/24/2025
Job Number: 26565156
Job Description
Customer Energy Management Project Coordinator I
Contract Duration: Contract through 11/17/2026 (High potential for extension)
Location: Traverse City, MI
Work Schedule: Hybrid (On-site: Monday, Tuesday, Thursday | Remote: Wednesday, Friday)
Position Overview
CMS Energy is seeking a Customer Energy Management Project Coordinator I to support the execution and coordination of gas and electric service projects for residential, commercial, and industrial customers. The Project Coordinator will serve as the primary liaison between customers, internal teams, and external stakeholders, ensuring all projects are delivered efficiently, safely, and in alignment with company standards and customer expectations.
Key Responsibilities
Qualifications
Education:
Key Competencies
Contract Duration: Contract through 11/17/2026 (High potential for extension)
Location: Traverse City, MI
Work Schedule: Hybrid (On-site: Monday, Tuesday, Thursday | Remote: Wednesday, Friday)
Position Overview
CMS Energy is seeking a Customer Energy Management Project Coordinator I to support the execution and coordination of gas and electric service projects for residential, commercial, and industrial customers. The Project Coordinator will serve as the primary liaison between customers, internal teams, and external stakeholders, ensuring all projects are delivered efficiently, safely, and in alignment with company standards and customer expectations.
Key Responsibilities
- Serve as the main point of contact (“the face”of Consumers Energy) for assigned customers throughout the project lifecycle.
- Coordinate all aspects of gas and/or electric service projects—from scoping and design through scheduling and construction completion.
- Estimate customer and system loads, prepare cost estimates, and provide regular updates on project status.
- Identify required permits, generate work orders, and schedule related activities across departments.
- Analyze distribution design requirements and assess system impacts to guide work order preparation.
- Ensure all project prerequisites are met for timely completion, using sound judgment and creativity in applying procedures.
- Conduct field visits as needed to meet with customers, evaluate site conditions, and ensure alignment with project requirements.
- Utilize software tools such as SAP and Computer-Aided Drafting (CAD) to process customer requests and ensure quality control.
- Manage project milestones, prioritizing and organizing workloads to meet customer commitments.
- Maintain accurate documentation and ensure compliance with company standards and safety regulations.
Qualifications
Education:
- Associate degree in a scientific or technical field (minimum of 48 technical credit hours), OR
- Completion of at least two years (60 credits) toward a bachelor’s degree in a technical discipline.
- Working knowledge of gas and/or electric distribution systems.
- Strong analytical and problem-solving abilities with the capacity to recommend and implement corrective actions.
- Exceptional communication and customer service skills.
- Proven ability to multitask, prioritize effectively, and stay organized in a fast-paced environment.
- Demonstrated leadership, teamwork, and the ability to work independently on complex projects.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) and familiarity with SAP and CAD software.
- Valid driver’s license required.
Key Competencies
- Customer-focused with a commitment to delivering quality service.
- Excellent time management and project coordination skills.
- Ability to anticipate challenges and understand cross-functional impacts.
- Attention to detail, accuracy, and adherence to safety and compliance standards.
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Ready to embark on a new career adventure in the beautiful Traverse City, Michigan area? Discover exciting job opportunities surrounded by the stunning shores of Grand Traverse Bay, the vibrant arts scene of the City Opera House, and the delicious local cuisine found at the many cherry orchards and wineries. With a bustling downtown area filled with unique shops, art galleries like the Dennos Museum Center, and theaters such as the Old Town Playhouse, Traverse City offers a perfect blend of charm and opportunity for job seekers. Explore our job listings today and start your journey towards a fulfilling career in this enchanting region!