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Customer Service

Fort Smith, AR

Posted: 10/30/2023 Job Number: 20763290

Job Description

Duration: 1-2 Months contract(Possibility of Extension)
Location: Fort Smith, AR 72903

Shift: 4-6 Hrs/day and 28-32 Hrs/Week and 5-6 Days/Week 

Job Description:
•   Develops and directs overall order and service-related activities for customer service functions.
•   Develop and implement policies for the resolution of customer account inquiries.
•   Provides a variety of customer service support duties to customers.
•   Ensures timely and accurate information is provided to customers in a professional manner.
•   Respond to inquiries through phone, mail, email, and contact with customers.
•   Promotes and sells the company's products and services.
•   Provides operational management and support at call center locations to ensure efficient and timely resolutions of customer service issues.
•   Handles incoming customer calls with the intent of providing customer satisfaction and retention;may introduce and sell new or additional products and/or services
•   Works in conjunction with outside sales representatives to provide pre-and/or post-sales support.
•   Reviews customer inquiries, problems, requests, and suggestions;determines appropriate solutions and/or responses.
•   Negotiates customer claims, initiates billing adjustments, arranges product substitutions and returns.
•   Assesses customer needs and suggests/promotes alternative products or services.
•   Processes incoming orders
•   Refers customer calls to other areas as appropriate;8-Records consistent problem areas.
•   Provides clerical/administrative support to the customer service functions.


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Pooja Yadav

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