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Customer Service
Matteson, IL US
Posted: 03/07/2024
2024-03-07
2024-06-12
Job Number: 21449944
Job Description
Role: Customer Service
Location: Matteson, IL (Onsite)
Duration: 12+ Months (Contract)
Job Description:
Location: Matteson, IL (Onsite)
Duration: 12+ Months (Contract)
Job Description:
- Review customer complaints and mechanic reports about vehicle condition.
- Inspect vehicle to determine extent of repairs, if any, and authorize second opinion, if necessary.
- Advise customers of Auction policy and the complaint and arbitration process and facilitate the resolution/negotiation between the two parties.
- Monitor and maintain accurate files for each arbitration case, and interact with Auction sales personnel regarding information on vehicle sales, etc.
- Act as a liaison with federal and state authorities regarding odometer rollbacks, salvage vehicles, etc.
- Review customer claims to verify that they meet National Arbitration policies and any account-specific guidelines;make/advise on financial decisions regarding arbitrations.
- Qualifications:
- High School Diploma or equivalent required.
- Minimum of 3-5 years of automotive, mechanical or body shop experience with complaint recording and resolution preferred.
- ASE certification, estimating preferred.
- Valid Driver’s License and safe driving record required.
- Strong verbal and written communication and organization skills required.
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Ready to take the next step in your career? Explore job opportunities in the vibrant area surrounding Matteson, Illinois! Nestled in the heart of the Land of Lincoln, this region offers a perfect blend of small-town charm and big-city amenities. Discover the enchanting beauty of the Old Plank Road Trail, catch a show at the Rialto Square Theatre, or savor delicious deep dish pizza at Lou Malnati's. With easy access to Chicago's bustling job market, a growing economy, and a warm community spirit, Matteson is the ideal place to launch your career journey. Start your search today and unlock endless possibilities for professional growth and personal fulfillment!