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Customer Service

Matteson, IL

Posted: 03/07/2024 Job Number: 21449944

Job Description

Role: Customer Service
Location: Matteson, IL (Onsite)
Duration: 12+ Months (Contract)
Job Description:
  • Review customer complaints and mechanic reports about vehicle condition.
  • Inspect vehicle to determine extent of repairs, if any, and authorize second opinion, if necessary.
  • Advise customers of Auction policy and the complaint and arbitration process and facilitate the resolution/negotiation between the two parties.
  • Monitor and maintain accurate files for each arbitration case, and interact with Auction sales personnel regarding information on vehicle sales, etc.
  • Act as a liaison with federal and state authorities regarding odometer rollbacks, salvage vehicles, etc.
  • Review customer claims to verify that they meet National Arbitration policies and any account-specific guidelines;make/advise on financial decisions regarding arbitrations.
  • Qualifications:
  • High School Diploma or equivalent required.
  • Minimum of 3-5 years of automotive, mechanical or body shop experience with complaint recording and resolution preferred.
  • ASE certification, estimating preferred.
  • Valid Driver’s License and safe driving record required.
  • Strong verbal and written communication and organization skills required.

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