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TPI Global (formerly Tech Providers, Inc.)
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Customer Service Representative II
Ashburn, VA US
Posted: 09/11/2024
2024-09-11
2024-11-03
Job Number: 22893648
Job Description
Position:- Customer Service Representative II
Location:- Ashburn, VA 20147 (Onsite)
Duration:- 06+ Months Contract
Required Skills:
Position Description:
Enter and check orders. Handle customer phone calls and emails.
Handle quotes and issues and update RMA’s.
Post sales and quotes follow up. Run reports as assigned.
Manage accounts and relationships within a territory with designated Regional Manager to increase sales growth and revenue.
Engage daily with Regional Manager to prioritize and plan workflow, tasks, and activities.
Update relevant customer, account, and opportunity information through various databases.
Perform customer needs analysis and recommends options based on those needs.
Support ISO quality system, quality policy and continuous improvement efforts.
Understand competitive landscape and accurately communicates company differentiators and value.
Responsible for helping train new employees as assigned by supervisor.
Responsible for contributing to a positive and productive work environment.
Other Duties as assigned.
Skills:
1-3 years of experience
Minimum of 1 year sales experience preferred
Excellent communication skills, both written and verbal Excellent customer service skills
Excellent organizational, analytical and interpersonal skills Detail-oriented
Ability to work and multi-task in a fast paced environment
Previous customer service or technical experience preferred.
Education:
Associates or equivalent experience
Location:- Ashburn, VA 20147 (Onsite)
Duration:- 06+ Months Contract
Required Skills:
- CUSTOMER SERVICE REPRESENTATIVE
- SALES EXPERIENCE
- CUSTOMER SERVICE
- EXCELLENT CUSTOMER SERVICE SKILLS
- DETAIL-ORIENTED
Position Description:
Enter and check orders. Handle customer phone calls and emails.
Handle quotes and issues and update RMA’s.
Post sales and quotes follow up. Run reports as assigned.
Manage accounts and relationships within a territory with designated Regional Manager to increase sales growth and revenue.
Engage daily with Regional Manager to prioritize and plan workflow, tasks, and activities.
Update relevant customer, account, and opportunity information through various databases.
Perform customer needs analysis and recommends options based on those needs.
Support ISO quality system, quality policy and continuous improvement efforts.
Understand competitive landscape and accurately communicates company differentiators and value.
Responsible for helping train new employees as assigned by supervisor.
Responsible for contributing to a positive and productive work environment.
Other Duties as assigned.
Skills:
1-3 years of experience
Minimum of 1 year sales experience preferred
Excellent communication skills, both written and verbal Excellent customer service skills
Excellent organizational, analytical and interpersonal skills Detail-oriented
Ability to work and multi-task in a fast paced environment
Previous customer service or technical experience preferred.
Education:
Associates or equivalent experience
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Ready to jumpstart your career in the vibrant region around Ashburn, Virginia? Nestled in the heart of Loudoun County, this area offers a winning combination of bustling technological innovation, picturesque vineyards, and a flourishing arts scene. With renowned landmarks like the Smithsonian's National Air and Space Museum Steven F. Udvar-Hazy Center, the charming village of Leesburg, and the beautifully manicured gardens of Morven Park, Ashburn provides endless opportunities for personal and professional growth. Indulge in the local cuisine, catch a show at Wolf Trap National Park for the Performing Arts, or explore the stunning trails at Claude Moore Park. Discover your next career move amidst the unique culture and undeniable charm of Ashburn, VA. Explore our job listings today!