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TPI Global (formerly Tech Providers, Inc.)
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Customer Service Representative II
Ashburn, VA US
Posted: 11/22/2024
2024-11-22
2025-01-01
Job Number: 24290209
Job Description
Job Title: Customer Service Representative II
Duration: 6+ month contract with high possibility for extension
Location: Ashburn, VA (Onsite)
Duties:
Duration: 6+ month contract with high possibility for extension
Location: Ashburn, VA (Onsite)
Duties:
- Enter and verify orders;handle customer phone calls and emails.
- Manage quotes and issues, update RMAs, and post-sales/quotes follow-ups.
- Run reports as assigned.
- Manage accounts and relationships within a territory, working alongside the designated Regional Manager to drive sales growth and revenue.
- Collaborate daily with the Regional Manager to prioritize workflow, tasks, and activities.
- Update customer, account, and opportunity information in various databases.
- Conduct customer needs analyses and recommend appropriate solutions.
- Support ISO quality systems, policies, and continuous improvement efforts.
- Assist in training new employees as assigned by the supervisor.
- 1-3 years of experience (minimum of 1 year of sales experience preferred).
- Excellent communication skills, both written and verbal.
- Outstanding customer service skills.
- Strong organizational, analytical, and interpersonal skills.
- Detail-oriented with the ability to multi-task in a fast-paced environment.
- Previous customer service or technical experience preferred.
- Associate’s degree or equivalent experience.
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Ready to jumpstart your career in the vibrant region around Ashburn, Virginia? Nestled in the heart of Loudoun County, this area offers a winning combination of bustling technological innovation, picturesque vineyards, and a flourishing arts scene. With renowned landmarks like the Smithsonian's National Air and Space Museum Steven F. Udvar-Hazy Center, the charming village of Leesburg, and the beautifully manicured gardens of Morven Park, Ashburn provides endless opportunities for personal and professional growth. Indulge in the local cuisine, catch a show at Wolf Trap National Park for the Performing Arts, or explore the stunning trails at Claude Moore Park. Discover your next career move amidst the unique culture and undeniable charm of Ashburn, VA. Explore our job listings today!