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Customer Service Representative II
Posted: 09/03/2025
Job Number: 26267851
Job Description
Title: Customer Service Representative II
Location: Ashburn, VA, United States - Onsite
Duration: 6+ months contract with high possibility of extension
Duties:
Location: Ashburn, VA, United States - Onsite
Duration: 6+ months contract with high possibility of extension
Duties:
- Enter and check orders.
Handle customer phone calls and emails. - Handle quotes and issues and update RMA’s.
- Post sales and quotes follow up.
Run reports as assigned. - Manage accounts and relationships within a territory with designated Regional Manager to increase sales growth and revenue.
- Engage daily with Regional Manager to prioritize and plan work flow, tasks and activities.
- Update relevant customer, account and opportunity information through various databases.
- Perform customer needs analysis and recommends options based on those needs.
- Support ISO quality system, quality policy and continuous improvement efforts.
- Understand competitive landscape and accurately communicates company differentiators and value.
- Responsible for helping train new employees as assigned by supervisor.
- Responsible for contributing to a positive and productive work environment.
- Other Duties as assigned
- 1-3 years of experience
- Minimum of 1 year sales experience preferred
- Excellent communication skills, both written and verbal
- Excellent customer service skills
- Excellent organizational, analytical and interpersonal skills
- Detail-oriented
- Ability to work and multi-task in a fast-paced environment
- Previous customer service or technical experience preferred.
- Associates or equivalent experience
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Ready to jumpstart your career in the vibrant region around Ashburn, Virginia? Nestled in the heart of Loudoun County, this area offers a winning combination of bustling technological innovation, picturesque vineyards, and a flourishing arts scene. With renowned landmarks like the Smithsonian's National Air and Space Museum Steven F. Udvar-Hazy Center, the charming village of Leesburg, and the beautifully manicured gardens of Morven Park, Ashburn provides endless opportunities for personal and professional growth. Indulge in the local cuisine, catch a show at Wolf Trap National Park for the Performing Arts, or explore the stunning trails at Claude Moore Park. Discover your next career move amidst the unique culture and undeniable charm of Ashburn, VA. Explore our job listings today!