Search Jobs

Browse the latest opportunities at TPI Global.

So sorry, this position is no longer available. Please go ahead and submit your application. We may have other positions that would be the perfect fit for you. Alternatively, you may want to apply to one of the following related jobs:

Device Refresh Project Technician

Phoenix, AZ

Posted: 08/21/2025 Job Number: 26183928

Job Description

Position Title: Device Refresh Project Technician
Job Category: PC LAN Technician II
Work Address: 301 S. 4th Avenue, Phoenix, AZ 85003 (Hybrid)
Duration: 9+ months contract likely to extend
Position Description   
  • The device refresh project technician is part of a team responsible for supporting the deployment, setup, configuration and quality assurance.
  • The DRP consists of laptops, desktops, monitors and peripherals that will need to be deployed to 30+ departments in a scheduled manner.
  • DRP Technicians will report to the Desktop Refresh Project Manager and will work across multiple departments, with customer liaisons and other stakeholders.
  • This team member is responsible for distribution, tracking, configuration and end-user customer interactions for desktops, laptops, monitors and other peripherals provided by the program.
  • This team member will also assist the Project Coordinator activities to manage resources in the delivery of project documentation, status reports, estimates, timelines, end user documentation, etc.
  • This role will work closely with the department liaisons for logistics and scheduling, and full-time Service Desk representatives for configuration and troubleshooting of issues.
  • This team member will also be responsible for product inventories, processing device recycling requests and handling on-off issues as they arise.
Skills Required           
  • Image/ Reimage Laptop-Desktops
  • Manage Outgoing and Incoming Inventory
  • Move equipment to multiple locations
  • Complete break-fix and quality assurance checks
  • Install applications locally and through Microsoft SCCM
  • Contact vendor for service
  • Communicating with end-customers and speaking in plain language
  • Assist with service calls from vendors
  • Assist customers in first-setup activities for outlook, network and local printers, 3rd party software, etc.
  • Resolves technical problems and answers queries by telephone or self-service ticket in support of customer computer hardware, software, network, system/application access, and telecommunications systems.
  • Diagnoses, identifies, isolates, and analyzes problems utilizing historical database records.
  • Maintains and updates records and tracking databases.
  • Alerts management to recurring problems and patterns of problems.
Experience Required
  • Proficient with active directory to add, move and change objects within containers.
  • Previous experience with IMAC (Install, Move, Add, Change) within a Windows PC environment.
  • Working knowledge of PC hardware and the ability to identify proper devices and configurations based on customer need.
  • Demonstrated ability to build and maintain effective working relationships at all organization levels and with outside vendors.
  • Must be able to negotiate and/or influence others in a positive/professional manner to gather support for the company s needs or to drive change.
  • Strong analytical and problem-solving skills.
  • Strong working knowledge of audit procedures and an understanding of basic financial principals.
  • Strong knowledge of inventory process controls in a warehousing / distribution environment.
  • Strong verbal and written communication including ability to teach basic computer principals in Windows 10.
  • Demonstrated ability to handle multiple tasks and competing priorities at the same time.
  • Ability to prioritize and set goals to achieve company objectives.
  • Experience with enterprise level service desk ticketing systems.
  • Maintain a positive, team-oriented attitude and instruct others in the proper met
  • Punctual and self-starter
Education Required
  • High school diploma

Meet Your Recruiter

Nick Brown

Apply Online

Send an email reminder to:

Share This Job:

Related Jobs:

Login to save this search and get notified of similar positions.

About Phoenix, AZ

Ready to elevate your career in the vibrant Phoenix, Arizona area? Explore our diverse job opportunities in this dynamic region known for its sunny skies, breathtaking desert landscapes, and thriving job market. Known as the Valley of the Sun, Phoenix boasts a unique mix of Southwestern charm and urban sophistication. Discover the bustling arts scene at the Phoenix Art Museum, catch a performance at the iconic Orpheum Theatre, or cheer on the Arizona Diamondbacks at Chase Field. With an array of outdoor activities in stunning parks like Camelback Mountain and Papago Park, plus delectable Southwestern cuisine to savor, there's no shortage of reasons to make Phoenix your professional playground. Browse our job listings today and unlock a world of career possibilities in this exciting region!