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Field Sales Rep City Launch & Merchant Success
Posted: 08/18/2026
Job Number: 29088909
Job Description
Job Title: Field Sales Rep –City Launch & Merchant Success
Contract Duration: 6 months from the date of start
Location: Onsite
Contract Duration: 6 months from the date of start
Location: Onsite
- New York –High Priority
- San Francisco Bay Area
- Los Angeles –High Priority
- Seattle
- Portland
- Chicago
- Austin
- San Diego
- Philadelphia
- Atlanta
- Onsite / Field-based role
- Candidates will spend 4 days per week in the field - Monday through Thursday.
- Travel is within approximately a 100-mile radius of the assigned metro area.
- This does not mean traveling 100 miles every day;the 100 miles represents the overall geographic coverage area.
- Friday is work-from-home / desk-based.
- Total schedule is 40 hours per week.
- Candidates must be comfortable spending the majority of their week visiting businesses in person.
- Level: L5
- Seeking a City Launcher, Merchant Success & Community to drive merchant adoption, education, and long-term engagement for Neighborhoods across launch markets.
- This is a 6-month contract, field-based role where you’ll spend the majority of your time meeting merchants face-to-face. Travel is primarily local (within approximately 100 miles of your assigned market) and includes frequent visits to businesses, community events, and merchant training.
- You’ll be the face of Neighborhoods in your city—building relationships with local business owners, leading engaging onboarding and training sessions, hosting community events, and ensuring merchants get lasting value from the program.
- You’ll also serve as the voice of the merchant, bringing insights from the field back to Product, Operations, and Go-to-Market teams to help shape the future of Neighborhoods.
- Success in this role will be measured by merchant adoption, engagement, program retention, training effectiveness, community participation, and the quality of insights that help improve and scale the program.
- Be the face of Neighborhoods in your city, building trusted relationships with local merchants.
- Spend your days in the field visiting restaurants and other local businesses, helping them launch and succeed.
- Own the field launch lifecycle from pre-launch readiness through activation-day support and post-launch follow-up, including live transaction walkthroughs with owners, managers, and frontline staff.
- Explore opportunities to build a vibrant local merchant community through workshops, events, office hours, and other methods of ongoing engagement.
- Partner with Product, Operations, and Go-to-Market teams to execute successful city launches and market expansion.
- Gather merchant feedback, identify operational challenges, and advocate for improvements that make the program even better.
- Monitor merchant engagement and adoption, proactively helping businesses maximize their success.
- Roll up your sleeves to solve problems, remove obstacles, and deliver an exceptional merchant experience in partnership with merchants’Account Managers where applicable.
- Develop repeatable playbooks, training materials, and community engagement strategies that can scale to future cities.
- 5–7+ years of experience in merchant success, hospitality, field operations, community management, training, account management, retail, restaurant operations, or other customer-facing roles.
- You genuinely enjoy meeting new people and quickly building authentic relationships.
- You thrive in fast-paced, entrepreneurial environments where you’re expected to take initiative, solve problems, and make things happen.
- You’re comfortable walking into a local business, introducing yourself to owners and staff, and earning trust through genuine conversation.
- You have experience leading trainings, facilitating workshops, or educating customers in a way that’s engaging and memorable.
- You’re highly organized, dependable, and follow through on commitments.
- You balance strategic thinking with a willingness to jump in and do whatever it takes to help merchants succeed.
- You’re excited to spend the majority of your time in the field, traveling locally (within approximately 100 miles of your assigned market) to visit merchants, lead trainings, and support community events.
- You’re passionate about local businesses and believe strong communities are built by helping independent businesses thrive.
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