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TPI Global (formerly Tech Providers, Inc.)
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HR Shared Service Support Level 4
Posted: 06/02/2025
2025-06-02
2025-08-10
Job Number: 25620486
Job Description
Job Title: HR Shared Service Support IV
Location: Milwaukee, WI
Duration: 6+ months contract
Basic Qualifications:
Location: Milwaukee, WI
Duration: 6+ months contract
Basic Qualifications:
- Bachelor’s degree in Business Administration, Human Resources or related field.
- Two years of shared service center or HR representative experience in HR Operations and/or Global Employee Relations
- Receives, routes, resolves, and properly closes all RA HR inquiries within their specialty or assignment in an accurate and timely manner. Specialist areas could include, but are not limited to: hiring and onboarding, employee data changes, leave of absence administration, accommodation requests, employee separations, global mobility transactions, and local benefit or payroll support.
- Handles escalated requests and provides a proper solution by analyzing the problem, the impact on the customer and on any appropriate actions.
- Collaborates with appropriate HRSC leadership/staff, COE, HRBP or third parties to resolve complex inquiries or transactions.
- Accurately enters data into appropriate systems and tools.
- Uses Workday Help tool to accurately capture, track, and follow-up on inquiries;entries used to monitor KPI trends, track performance, provide feedback, and improve quality.
- Participates in system testing and identification of system and user-interface issues;provides feedback to HRSC leadership.
- Performs daily review of open case cues to ensure inquiries/requests are being assigned, resolved, and closed properly and in a timely manner.
- Identify opportunities to extend best practices to the rest of the HRSC team.
- Educate employees and managers on HR resources available to them and encourage the use self-service tools
- Maintain employee documentation (personnel file creation, retention, and deletion) .
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