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Tech Providers, Inc.
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IT Services Support
Carson, CA US
Posted: 09/05/2023
2023-09-05
2023-10-21
Job Number: 20455078
Job Description
IT Services Support
Carson CA 90745 [Onsite]
Duration: 12+ Months
Primary Responsibilities:
• Provide technical support for end-user computers (Client) and mobile devices (iPhone/iPad)
• Provide first and second-level support for complex problems
• Work across multiple IT support Groups
• Assist in the developing and deploying of computer images for laptop and desktop systems
• Support the set-up and maintenance of all end-user hardware and software
• Assist in the support of all IOS wireless devices
• As assigned, completely configure, test and install files, applications and printers
• Record and resolve or escalate incoming support requests in various ticket tracking tools
• Work with telecommunications provider in the support of audio conferencing
• Assist with audio and visual support for Experience Center events, when required
• Track various IT assets with software/hardware tracking system(s)
• Transport, pack and unpack IT related equipment for installation or shipment
• Provide quality customer satisfaction, technical expertise, accuracy, and timeliness in delivery
• Ensure Security policy is followed in regard to systems access
• Unlock user accounts and reset user passwords
• Responsible for the proper usage of, awareness of, and compliance with Information Technology security policies.
• Seeks to ensure proper retention of electronic documents, business confidential information, and actively demonstrates an understanding of the need to safeguard competitive information in both electronic and non-electronic formats
Qualifications:
Education
• Certificate or degree in a technical field or equivalent
• Industry relevant training (CTS) or technical courses strongly desired
Experience Required
• 4+ years’ experience in Information Technology helpdesk support
• Apple IOS Computers and Devices
• Windows OS Computers
Preferred
• Audio/Visual Support (Conference Rooms)
• A+ Certified
• 4+ years Help Desk/Call Center experience
• MCSE certified
Skills
• Support knowledge of Windows 10, Outlook, Wireless Technology, Remote field connectivity (VPN), MS Office 2016, Office365 and hard disk imaging
• Ability to solve advanced problems and trouble-shoot complex issues
• Strong multi-tasking skills with the ability to handle multiple priorities
Carson CA 90745 [Onsite]
Duration: 12+ Months
Primary Responsibilities:
• Provide technical support for end-user computers (Client) and mobile devices (iPhone/iPad)
• Provide first and second-level support for complex problems
• Work across multiple IT support Groups
• Assist in the developing and deploying of computer images for laptop and desktop systems
• Support the set-up and maintenance of all end-user hardware and software
• Assist in the support of all IOS wireless devices
• As assigned, completely configure, test and install files, applications and printers
• Record and resolve or escalate incoming support requests in various ticket tracking tools
• Work with telecommunications provider in the support of audio conferencing
• Assist with audio and visual support for Experience Center events, when required
• Track various IT assets with software/hardware tracking system(s)
• Transport, pack and unpack IT related equipment for installation or shipment
• Provide quality customer satisfaction, technical expertise, accuracy, and timeliness in delivery
• Ensure Security policy is followed in regard to systems access
• Unlock user accounts and reset user passwords
• Responsible for the proper usage of, awareness of, and compliance with Information Technology security policies.
• Seeks to ensure proper retention of electronic documents, business confidential information, and actively demonstrates an understanding of the need to safeguard competitive information in both electronic and non-electronic formats
Qualifications:
Education
• Certificate or degree in a technical field or equivalent
• Industry relevant training (CTS) or technical courses strongly desired
Experience Required
• 4+ years’ experience in Information Technology helpdesk support
• Apple IOS Computers and Devices
• Windows OS Computers
Preferred
• Audio/Visual Support (Conference Rooms)
• A+ Certified
• 4+ years Help Desk/Call Center experience
• MCSE certified
Skills
• Support knowledge of Windows 10, Outlook, Wireless Technology, Remote field connectivity (VPN), MS Office 2016, Office365 and hard disk imaging
• Ability to solve advanced problems and trouble-shoot complex issues
• Strong multi-tasking skills with the ability to handle multiple priorities