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IT Support Analyst I
Posted: 10/29/2024
Job Number: 23427018
Job Description
IT Support Analyst I
12+ Months Contract
Atlanta, GA (Onsite)
Description
* Pay rate is $30 - $38/hr (depending on experience)
* Schedule is onsite 5 days/week
* Duration: 12 months with possible extension
* Location: One Porsche Drive Atlanta GA 30354
* Status: Exempt (please make sure your candidates know this role is exempt from OT)
Position Objective:
The resource will also be tasked to support A/V needs in the facility. He/She will be a first level technical support resource. The resource will be required to work flexible schedules to meet the demands of the Porsche Experience Center events. The resource will also provide first level IT Helpdesk support for PCNA IT This position provides telecommunication, desktop hardware and software support that includes installation of network printers and software, workstation configuration, network connectivity resolution and related troubleshooting for Porsche Cars North America. The resource will be required to have a deep understanding of IT support tasks with IT experience.
Primary Responsibilities:
Assist with audio and visual support for Porsche Experience Center events, when required
•Provide technical support for end-user computers and mobile devices (iPhone/iPad)
•Provide first level support for all IT related issues
•Work across multiple IT support Groups
•Assist in the developing and deploying of computer images for laptop and desktop systems
Logitech, click share and Crestron AV components
•Support the set-up and maintenance of all end user hardware and software
•Assist in the support of all IOS wireless devices
•As assigned, completely configure, test and install files, applications and printers
•Record and resolve or escalate incoming support requests in various ticket tracking tools
•Work with telecommunications provider in the support of audio conferencing•
•Track various IT assets with software/hardware tracking system(s)
•Transport, pack and unpack IT related equipment for installation or shipment
•Provide quality customer satisfaction, technical expertise, accuracy and timeliness in delivery
•Ensure Security policy is followed in regard to systems access
•Unlock user accounts and reset user passwords
•Responsible for the proper usage of, awareness of, and compliance with Information Technology security policies at Porsche Cars North America.
•Seeks to ensure proper retention of electronic documents, business confidential information, and actively demonstrates an understanding of the need to safeguard competitive information in both electronic and non-electronic formats
Qualifications:
Education
•Certificate or degree in a technical field or equivalent
•Industry relevant training (CTS) or technical courses strongly desired
Experience
Required
•4+ years experience in Information Technology helpdesk support
•Apple IOS Computers and Devices
•Windows OS Computers
Preferred
•Audio/Visual Support (Conference Rooms)
•A+ Certified
•4+ years Help Desk/Call Center experience
•MCSE certified
Skills
•Support knowledge of Windows 10, Outlook, Wireless Technology, Remote field connectivity (VPN), MS Office 2016, Office365 and hard disk imaging
•Ability to solve advanced problems and trouble-shoot complex issues
•Strong multi-tasking skills with the ability to handle multiple priorities
Competencies:
•Very Strong Communication –Both oral and written
•Technical Knowledge - Overall understanding of applied information technology
•Analytical
•Detail-Oriented
•Problem-solving
12+ Months Contract
Atlanta, GA (Onsite)
Description
* Pay rate is $30 - $38/hr (depending on experience)
* Schedule is onsite 5 days/week
* Duration: 12 months with possible extension
* Location: One Porsche Drive Atlanta GA 30354
* Status: Exempt (please make sure your candidates know this role is exempt from OT)
Position Objective:
The resource will also be tasked to support A/V needs in the facility. He/She will be a first level technical support resource. The resource will be required to work flexible schedules to meet the demands of the Porsche Experience Center events. The resource will also provide first level IT Helpdesk support for PCNA IT This position provides telecommunication, desktop hardware and software support that includes installation of network printers and software, workstation configuration, network connectivity resolution and related troubleshooting for Porsche Cars North America. The resource will be required to have a deep understanding of IT support tasks with IT experience.
Primary Responsibilities:
Assist with audio and visual support for Porsche Experience Center events, when required
•Provide technical support for end-user computers and mobile devices (iPhone/iPad)
•Provide first level support for all IT related issues
•Work across multiple IT support Groups
•Assist in the developing and deploying of computer images for laptop and desktop systems
Logitech, click share and Crestron AV components
•Support the set-up and maintenance of all end user hardware and software
•Assist in the support of all IOS wireless devices
•As assigned, completely configure, test and install files, applications and printers
•Record and resolve or escalate incoming support requests in various ticket tracking tools
•Work with telecommunications provider in the support of audio conferencing•
•Track various IT assets with software/hardware tracking system(s)
•Transport, pack and unpack IT related equipment for installation or shipment
•Provide quality customer satisfaction, technical expertise, accuracy and timeliness in delivery
•Ensure Security policy is followed in regard to systems access
•Unlock user accounts and reset user passwords
•Responsible for the proper usage of, awareness of, and compliance with Information Technology security policies at Porsche Cars North America.
•Seeks to ensure proper retention of electronic documents, business confidential information, and actively demonstrates an understanding of the need to safeguard competitive information in both electronic and non-electronic formats
Qualifications:
Education
•Certificate or degree in a technical field or equivalent
•Industry relevant training (CTS) or technical courses strongly desired
Experience
Required
•4+ years experience in Information Technology helpdesk support
•Apple IOS Computers and Devices
•Windows OS Computers
Preferred
•Audio/Visual Support (Conference Rooms)
•A+ Certified
•4+ years Help Desk/Call Center experience
•MCSE certified
Skills
•Support knowledge of Windows 10, Outlook, Wireless Technology, Remote field connectivity (VPN), MS Office 2016, Office365 and hard disk imaging
•Ability to solve advanced problems and trouble-shoot complex issues
•Strong multi-tasking skills with the ability to handle multiple priorities
Competencies:
•Very Strong Communication –Both oral and written
•Technical Knowledge - Overall understanding of applied information technology
•Analytical
•Detail-Oriented
•Problem-solving
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