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TPI Global (formerly Tech Providers, Inc.)
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IT Systems Technician
Posted: 01/30/2024
2024-01-30
2024-03-31
Job Number: 21188404
Job Description
Job Title: IT Systems Technician
Contract Duration: 12 month contract to hire
Job Location: Montgomery, AL
Job Roles
Skills Required
Education Required
Contract Duration: 12 month contract to hire
Job Location: Montgomery, AL
Job Roles
- Perform general troubleshooting with customer via phone contact
- Document client/customer issues and requests, troubleshooting steps, and resolutions via ServiceNow ticketing system
- Route unresolved tickets to appropriate Tier 2 staff
- Follow-up and update clients/customers and internal teams as appropriate
- Follow, review, and update all Service Desk procedures.
- Diagnose and resolve problems using documented procedures and checklists in the performance of most responsibilities.
- Resolve, escalate and track customer service tickets through to resolution
Skills Required
- 1 year Service/Help Desk experience
- General knowledge of troubleshooting and Tier 1 application support
- Great customer service skills
- Excellent communication skills both written and verbal
- Proficient with MS Office Word and Excel
- Demonstrated ability to produce and edit documentation (e.G. Wireframes/ mockups/ prototypes/ report design etc.)
Education Required
- High school diploma with 1 year troubleshooting software (IT Tech) Preferred
- 1 year of credit from an accredited college or technical school in the field of Information Systems
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