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TPI Global (formerly Tech Providers, Inc.)
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IT Systems Technician
Posted: 01/30/2024
2024-01-30
2024-03-31
Job Number: 21188404
Job Description
Job Title: IT Systems Technician
Contract Duration: 12 month contract to hire
Job Location: Montgomery, AL
Job Roles
Skills Required
Education Required
Contract Duration: 12 month contract to hire
Job Location: Montgomery, AL
Job Roles
- Perform general troubleshooting with customer via phone contact
- Document client/customer issues and requests, troubleshooting steps, and resolutions via ServiceNow ticketing system
- Route unresolved tickets to appropriate Tier 2 staff
- Follow-up and update clients/customers and internal teams as appropriate
- Follow, review, and update all Service Desk procedures.
- Diagnose and resolve problems using documented procedures and checklists in the performance of most responsibilities.
- Resolve, escalate and track customer service tickets through to resolution
Skills Required
- 1 year Service/Help Desk experience
- General knowledge of troubleshooting and Tier 1 application support
- Great customer service skills
- Excellent communication skills both written and verbal
- Proficient with MS Office Word and Excel
- Demonstrated ability to produce and edit documentation (e.G. Wireframes/ mockups/ prototypes/ report design etc.)
Education Required
- High school diploma with 1 year troubleshooting software (IT Tech) Preferred
- 1 year of credit from an accredited college or technical school in the field of Information Systems
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About Montgomery, AL
Discover exciting job opportunities in Montgomery, Alabama! Nestled in the heart of the South, Montgomery offers a unique blend of history, culture, and charm. From the historic Civil Rights landmarks like the Rosa Parks Museum and Dexter Parsonage Museum to the vibrant arts scene at the Montgomery Museum of Fine Arts and Alabama Shakespeare Festival, this region has something for everyone. Enjoy the delicious Southern cuisine, catch a game with the Montgomery Biscuits minor league baseball team, or explore the lush parks and scenic riverfront. Take the next step in your career journey and explore our job listings in Montgomery today!
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