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IT Systems Technician

Montgomery, AL

Posted: 05/14/2024 Job Number: 22177724

Job Description

Title: IT Systems Technician
Location: Montgomery, AL (Onsite)
Duration of Project: 3+ Months of Contract (Possible Extension)
 
Experience Required:
Serve as the 1st Point of Contact for clients and customers.
Perform general troubleshooting with customer via phone contact.
Document client/customer issues and requests, troubleshooting steps, and resolutions via ServiceNow ticketing system.
Route unresolved tickets to appropriate Tier 2 staff
Follow-up and update clients/customers and internal teams as appropriate.
Follow, review, and update all Service Desk procedures.
Limited systems administration work.
Diagnose and resolve problems using documented procedures and checklists in the performance of most responsibilities.
 
Education Required:
1 year Service/Help Desk experience
General knowledge of troubleshooting and Tier 1 application support
Great customer service skills
Excellent communication skills both written and verbal.
Proficient with MS Office Word and Excel - Demonstrated ability to produce and edit documentation: (e.G. Wireframes/ mockups/ prototypes/ report design etc.).
1 year Service/Help Desk experience
1 year knowledge of troubleshooting and Tier 1 application support

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About Montgomery, AL

Discover exciting job opportunities in Montgomery, Alabama! Nestled in the heart of the South, Montgomery offers a unique blend of history, culture, and charm. From the historic Civil Rights landmarks like the Rosa Parks Museum and Dexter Parsonage Museum to the vibrant arts scene at the Montgomery Museum of Fine Arts and Alabama Shakespeare Festival, this region has something for everyone. Enjoy the delicious Southern cuisine, catch a game with the Montgomery Biscuits minor league baseball team, or explore the lush parks and scenic riverfront. Take the next step in your career journey and explore our job listings in Montgomery today!