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TPI Global (formerly Tech Providers, Inc.)
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IT Systems Technician
Posted: 05/14/2024
2024-05-14
2024-07-19
Job Number: 22177724
Job Description
Title: IT Systems Technician
Location: Montgomery, AL (Onsite)
Duration of Project: 3+ Months of Contract (Possible Extension)
Experience Required:
Serve as the 1st Point of Contact for clients and customers.
Perform general troubleshooting with customer via phone contact.
Document client/customer issues and requests, troubleshooting steps, and resolutions via ServiceNow ticketing system.
Route unresolved tickets to appropriate Tier 2 staff
Follow-up and update clients/customers and internal teams as appropriate.
Follow, review, and update all Service Desk procedures.
Limited systems administration work.
Diagnose and resolve problems using documented procedures and checklists in the performance of most responsibilities.
Education Required:
1 year Service/Help Desk experience
General knowledge of troubleshooting and Tier 1 application support
Great customer service skills
Excellent communication skills both written and verbal.
Proficient with MS Office Word and Excel - Demonstrated ability to produce and edit documentation: (e.G. Wireframes/ mockups/ prototypes/ report design etc.).
1 year Service/Help Desk experience
1 year knowledge of troubleshooting and Tier 1 application support
Location: Montgomery, AL (Onsite)
Duration of Project: 3+ Months of Contract (Possible Extension)
Experience Required:
Serve as the 1st Point of Contact for clients and customers.
Perform general troubleshooting with customer via phone contact.
Document client/customer issues and requests, troubleshooting steps, and resolutions via ServiceNow ticketing system.
Route unresolved tickets to appropriate Tier 2 staff
Follow-up and update clients/customers and internal teams as appropriate.
Follow, review, and update all Service Desk procedures.
Limited systems administration work.
Diagnose and resolve problems using documented procedures and checklists in the performance of most responsibilities.
Education Required:
1 year Service/Help Desk experience
General knowledge of troubleshooting and Tier 1 application support
Great customer service skills
Excellent communication skills both written and verbal.
Proficient with MS Office Word and Excel - Demonstrated ability to produce and edit documentation: (e.G. Wireframes/ mockups/ prototypes/ report design etc.).
1 year Service/Help Desk experience
1 year knowledge of troubleshooting and Tier 1 application support
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