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TPI Global (formerly Tech Providers, Inc.)
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IT Technician
Posted: 05/17/2024
2024-05-17
2024-07-12
Job Number: 22194881
Job Description
Role: IT Technician
Location: Montgomery, AL (Onsite)
Duration: 3+ Months Contract (Possible Extension)
Will be required to work on Federal and State holidays. Will train on day shift from 8AM to 4PM then switch to 3rd shift and will work alternating weekends.
Job Description:
This is an entry level position with our Network Operation Center.
NOC Technicians provide monitoring services for all LAN/WAN data circuits. Monitor communications networks and equipment, and other systems to recognize alarms, alerts, and faults, and respond to the observed problems so that service or equipment faults are reported immediately following standard Infrastructure Monitoring and Management procedures.
Skills Required:
Learner/entry level role. 6-12 months knowledge and/or experience with LAN/WAN maintenance and support. 6-12 months call centre/service desk experience. Good customer service skills. Experience and/or knowledge of voice and data circuits including troubleshooting and research. Experience and/or knowledge of incident ticketing systems (Service Now, Remedy).
Location: Montgomery, AL (Onsite)
Duration: 3+ Months Contract (Possible Extension)
Will be required to work on Federal and State holidays. Will train on day shift from 8AM to 4PM then switch to 3rd shift and will work alternating weekends.
Job Description:
This is an entry level position with our Network Operation Center.
NOC Technicians provide monitoring services for all LAN/WAN data circuits. Monitor communications networks and equipment, and other systems to recognize alarms, alerts, and faults, and respond to the observed problems so that service or equipment faults are reported immediately following standard Infrastructure Monitoring and Management procedures.
Skills Required:
Learner/entry level role. 6-12 months knowledge and/or experience with LAN/WAN maintenance and support. 6-12 months call centre/service desk experience. Good customer service skills. Experience and/or knowledge of voice and data circuits including troubleshooting and research. Experience and/or knowledge of incident ticketing systems (Service Now, Remedy).
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