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ITC Help Desk Analyst
Phoenix, AZ US
Posted: 07/12/2024
2024-07-12
2024-09-22
Job Number: 22563839
Job Description
Title: ITC Help Desk Analyst
Location: Phoenix, AZ (Onsite)
Duration: 06+ Month Contract (Possible Extension)
Skills Required:
Experience Required:
Location: Phoenix, AZ (Onsite)
Duration: 06+ Month Contract (Possible Extension)
Skills Required:
- Documents all user contact, service requests, and problem resolutions.
- Assists with office moves and new hardware deployments.
- Provides backup assistance to help desk;manages service ticket queues and resolves daily hardware and software support calls in a timely and professional manner.
- Maintains inventories of software and hardware for desktops, laptops, and peripherals.
- Escalates user computing issues/problems as needed.
- Performs other duties as assigned.
Experience Required:
- Excellent communication skills Analytical skills Remain organized and follow up Work with customers on the phone, email, or in person to assist in resolving issues.
- High School Diploma or GED and one (1) years of work experience in computer/network maintenance, desktop support, applications support or related, similar support.
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