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TPI Global (formerly Tech Providers, Inc.)
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NOC Technician
Posted: 09/04/2024
2024-09-04
2024-10-19
Job Number: 22857162
Job Description
NOC Technician
Montgomery, AL - Onsite
6+ month contract
Note:
Will be required to work on Federal and State holidays.
Will train on day shift from 8AM to 4PM then switch to 3rd shift 12Am-8Am.
Will work alternating (every 3rd) weekends.
Position Description
Montgomery, AL - Onsite
6+ month contract
Note:
Will be required to work on Federal and State holidays.
Will train on day shift from 8AM to 4PM then switch to 3rd shift 12Am-8Am.
Will work alternating (every 3rd) weekends.
Position Description
- Monitor communications networks and equipment, and other systems to recognize alarms, alerts and faults, and respond to the observed problems so that service or equipment faults are reported immediately following standard Infrastructure Monitoring and Management procedures.
- This position is responsible for maintaining professional and creditable relationships with network vendors, state agencies, and Client personnel to enhance customer service and facilitate problem resolution.
- Creates and updates information in ServiceNow application such as incidents, requests, problems, configuration items, change requests, knowledge documents, to provide scheduling, remediation, resolution information and/or status updates in a timely and accurate manner.
- Follow-up via phone and/or in-person conversation with all customers of assigned tickets before ticket is resolved to ensure client satisfaction with resolution.
- Provides technical support using CA Spectrum, CA Performance Center, Solar Winds, TruView, Splunk and ServiceNow.
- 6-12 months knowledge and/or experience with LAN/WAN maintenance and support.
- 6-12 months call center/service desk experience.
- Experience and/or knowledge of voice and data circuits including troubleshooting and research.
- Experience and/or knowledge of incident ticketing systems (Service Now, Remedy, etc.).
- Typically has 6 -12 months of IT work experience or college equivalent coursework in infrastructure/network environments.
- High School Diploma or GED.
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Discover exciting job opportunities in Montgomery, Alabama! Nestled in the heart of the South, Montgomery offers a unique blend of history, culture, and charm. From the historic Civil Rights landmarks like the Rosa Parks Museum and Dexter Parsonage Museum to the vibrant arts scene at the Montgomery Museum of Fine Arts and Alabama Shakespeare Festival, this region has something for everyone. Enjoy the delicious Southern cuisine, catch a game with the Montgomery Biscuits minor league baseball team, or explore the lush parks and scenic riverfront. Take the next step in your career journey and explore our job listings in Montgomery today!