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Tech Providers, Inc.
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Network Technician
Montgomery, AL US
Posted: 03/27/2023
2023-03-27
2023-07-08
Job Number: 19312215
Job Description
Job Title: Network Technician
Job Location: Montgomery, AL 36104
Job Duration: 6+ months contract (C2H)
Experience required:
This will be monitoring and maintaining State of Alabama LAN/WAN networks, including a variety of types of networks, point to point, wireless, campus, VPN, and agency host computer configurations for state-wide multi-complex networks for voice and data circuits.
Create and update information in ServiceNow such as incidents, requests, problems, configuration items, change requests, remediation, resolution information, and/or status updates in a timely and accurate manner to ensure Service Now is utilized as the system of record, information is readily available, and Client' s services are properly reflected.
Recognize alarms, alerts, and faults, and respond to observed problem so that service or equipment faults are reported immediately following standard infrastructure procedures, to maintain service reliability and availability.
Performs analysis of State Data Network, using reports generated by network management systems, databases, spreadsheets, and other tools to identify equipment, circuits, or services needing preventative maintenance or corrective action; initiates corrective procedures, including trouble reports so that correct maintenance or technical support personnel are involved.
Prefer CompTIA Network Plus Certification.
Possible shift work.
Possible working on Federal and State holidays
Will work alternating weekends regardless of shift.
Job Location: Montgomery, AL 36104
Job Duration: 6+ months contract (C2H)
Experience required:
This will be monitoring and maintaining State of Alabama LAN/WAN networks, including a variety of types of networks, point to point, wireless, campus, VPN, and agency host computer configurations for state-wide multi-complex networks for voice and data circuits.
Create and update information in ServiceNow such as incidents, requests, problems, configuration items, change requests, remediation, resolution information, and/or status updates in a timely and accurate manner to ensure Service Now is utilized as the system of record, information is readily available, and Client' s services are properly reflected.
Recognize alarms, alerts, and faults, and respond to observed problem so that service or equipment faults are reported immediately following standard infrastructure procedures, to maintain service reliability and availability.
Performs analysis of State Data Network, using reports generated by network management systems, databases, spreadsheets, and other tools to identify equipment, circuits, or services needing preventative maintenance or corrective action; initiates corrective procedures, including trouble reports so that correct maintenance or technical support personnel are involved.
Prefer CompTIA Network Plus Certification.
Possible shift work.
Possible working on Federal and State holidays
Will work alternating weekends regardless of shift.
- 1 year knowledge and/or experience with LAN/WAN maintenance and support.
- 1 year call center/service desk experience.
- Good customer service skills.
- Experience and/or knowledge of voice and data circuits including troubleshooting and research.
- Experience and/or knowledge of incident ticketing systems (Service Now, Remedy, etc.)