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PSMP Support Specialist (Hybrid role)

Atlanta, GA

Posted: 04/26/2024 Job Number: 22098593

Job Description

Position: PSMP Support Specialist
Location: Atlanta, GA (Hybrid 2-3 days onsite)
Duration: 09+ months contract (High Possibility of Extension)
 
Roles & Responsibilities:
  • Review Dealer and field support inquiries through internal client ticketing system and provide support based on Program Guidelines.
  • Ensure multiple systems and database accuracy through consistent oversight, updates, and enhancements.
  • Utilize internal communication channels to effectively communicate Program updates and enhancements to Dealers and field teams.
  • Support the implementation of pricing updates and program enhancements.
  • Support content accuracy of all client related systems.
  • Responsible for the proper usage of, awareness of, and compliance with Information Technology security policies at client. 
  • Additional duties as assigned by client Program Manager and Senior Operations Manager.
 Education and Certifications:
  • College degree in Automotive Technology, Business Administration/ Management, or relevant work experience.
Experience Required:
  • 2 years prior automotive experience, including OEM aftersales support positions.
  • Proficient with PC operations Windows, Adobe and other job-related applications.
  • Dealership aftersales departments (service, parts, etc.) experience.
  • Proficient with PC operations Windows, Adobe and other job-related applications.

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About Atlanta, GA

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