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TPI Global (formerly Tech Providers, Inc.)
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PSMP Support Specialist (Hybrid role)
Atlanta, GA US
Posted: 04/26/2024
2024-04-26
2024-06-23
Job Number: 22098593
Job Description
Position: PSMP Support Specialist
Location: Atlanta, GA (Hybrid 2-3 days onsite)
Duration: 09+ months contract (High Possibility of Extension)
Roles & Responsibilities:
Location: Atlanta, GA (Hybrid 2-3 days onsite)
Duration: 09+ months contract (High Possibility of Extension)
Roles & Responsibilities:
- Review Dealer and field support inquiries through internal client ticketing system and provide support based on Program Guidelines.
- Ensure multiple systems and database accuracy through consistent oversight, updates, and enhancements.
- Utilize internal communication channels to effectively communicate Program updates and enhancements to Dealers and field teams.
- Support the implementation of pricing updates and program enhancements.
- Support content accuracy of all client related systems.
- Responsible for the proper usage of, awareness of, and compliance with Information Technology security policies at client.
- Additional duties as assigned by client Program Manager and Senior Operations Manager.
- College degree in Automotive Technology, Business Administration/ Management, or relevant work experience.
- 2 years prior automotive experience, including OEM aftersales support positions.
- Proficient with PC operations Windows, Adobe and other job-related applications.
- Dealership aftersales departments (service, parts, etc.) experience.
- Proficient with PC operations Windows, Adobe and other job-related applications.
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