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TPI Global (formerly Tech Providers, Inc.)
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Partner Service Specialization Manager
Raleigh, NC US
Posted: 01/05/2026
2026-01-05
2026-02-19
Job Number: 27070076
Job Description
Partner Service Specialization Manager, CX Partner Services
6 months
Location: Remote, based in
Raleigh/Durham, North Carolina
Bellevue, WA
Lehi, Utah
Chicago, IL
New York NY
Key responsibilities include: -
What You'll Bring To This Role:
6 months
Location: Remote, based in
Raleigh/Durham, North Carolina
Bellevue, WA
Lehi, Utah
Chicago, IL
New York NY
Key responsibilities include: -
- Oversight, management and continuous improvement of the Partner Service
- Specialization program.
- Liaise with other internal teams, such as GPO, CX and PEAK, to manage day-to-day
- program operations.
- Assist with onboarding and development of new Service Partners
- Communicate, manage and assist in operationalizing policies for partner services, such
- as certification requirements and partner performance standards.
- Maintain constant professionalism as primary resource to account teams and partner
- organizations regarding program requirements, processes and requirements Q&A
- Be the source of truth on partner compliance to program requirements
- Support process improvement, automation/systems development with related
- organizations, including IT, channel operations, Global Delivery Operations, PEAK
- Assist with program planning, promotion, education, and publicity
What You'll Bring To This Role:
- 4+ years of experience in channel programs or operations, preferably related to IT
- infrastructure, technical and professional services.
- Proven track record of successful development, implementation and management of
- partner enablement programs and compliance reporting
- Excellent leadership and cross-functional collaboration skills, working with diverse teams
- to drive results
- Exceptional communication and interpersonal skills;ability to interact professionally and
- effectively with partners, customers, and internal teams at all levels
- Ability to manage multiple projects simultaneously, adapt to changing priorities, and
- thrive in a fast-paced environment
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