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Parts Specialist III
Posted: 04/29/2025
Job Number: 25442750
Job Description
Parts Specialist III
12 + Months Contract with possible extension
Atlanta, GA (Hybrid)
Responsibilities:
•Process parts trades between Porsche dealers, properly exchanging parts and performing financial reconciliation.
•Manage dealer support tickets to a high level of service, reasonable time to close with resolution to Porsche dealer partner, supporting customer satisfaction.
Managing escalation with clear and timely communication with the appropriate parties at Food and Beverage Client, Porsche AG etc. As needed to resolve.
•Administer inbound parts supply and ensure proper allocation to Porsche dealers, for campaigns and recalls requiring parts
•Manage special parts returns (parts withdrawals) from dealers and warehouses to ensure that all affected parts ship as directed within the process and timeline for each campaign.
•Manage to relevant KPI’s specific to parts operations and parts operations support responsibilities, ensuring high level of service and accountability.
•Perform special projects as needed. Reporting and ad hoc analysis as needed.
•Flexible to market needs with a high degree of curiosity, always looking to improve process, workflow, which lead to a high level of service to our franchise dealer partners.
Skills:
•Customer focus and ability to advocate for Porsche dealers in the resolution of issues
•Software proficiency –Excel required, SAP and or BW a plus
•Continuous improvement mindset
•Initiative - ability to demonstrate competency managing project or program from ideation to introduction and operation
•An entrepreneurial spirit that creatively solves problems and delivers solutions
•Ability to work cross-functionally, effectively relaying information to various stakeholders, especially Porsche field employees and Porsche dealers
•Excellent oral and written communications skills
Education:
•College degree in Business, Management, Supply Chain, and Data Analytics, or the equivalent education and experience
12 + Months Contract with possible extension
Atlanta, GA (Hybrid)
Responsibilities:
•Process parts trades between Porsche dealers, properly exchanging parts and performing financial reconciliation.
•Manage dealer support tickets to a high level of service, reasonable time to close with resolution to Porsche dealer partner, supporting customer satisfaction.
Managing escalation with clear and timely communication with the appropriate parties at Food and Beverage Client, Porsche AG etc. As needed to resolve.
•Administer inbound parts supply and ensure proper allocation to Porsche dealers, for campaigns and recalls requiring parts
•Manage special parts returns (parts withdrawals) from dealers and warehouses to ensure that all affected parts ship as directed within the process and timeline for each campaign.
•Manage to relevant KPI’s specific to parts operations and parts operations support responsibilities, ensuring high level of service and accountability.
•Perform special projects as needed. Reporting and ad hoc analysis as needed.
•Flexible to market needs with a high degree of curiosity, always looking to improve process, workflow, which lead to a high level of service to our franchise dealer partners.
Skills:
•Customer focus and ability to advocate for Porsche dealers in the resolution of issues
•Software proficiency –Excel required, SAP and or BW a plus
•Continuous improvement mindset
•Initiative - ability to demonstrate competency managing project or program from ideation to introduction and operation
•An entrepreneurial spirit that creatively solves problems and delivers solutions
•Ability to work cross-functionally, effectively relaying information to various stakeholders, especially Porsche field employees and Porsche dealers
•Excellent oral and written communications skills
Education:
•College degree in Business, Management, Supply Chain, and Data Analytics, or the equivalent education and experience
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