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Parts Specialist III

Atlanta, GA

Posted: 09/28/2022 Job Number: 17825751

Job Description

Position:  Parts Specialist III
Location:   Atlanta, GA 30354 (Onsite)
Duration:   12+ Months Contract
 
Primary responsibilities:
• Own the Porsche dealer support process for your area of responsibility – manage to dealer inquiries and tickets in a timely manner, providing a high level of service to Porsche Dealer partners. Topics include but are not limited to: Parts availability, parts shipment ETAs, parts ordering, collaboration with parts warehouse colleagues, priority order management (VOR), damage claims, process guidance etc.
• Process parts trades between Porsche dealers, properly exchanging parts and performing financial reconciliation.
• Manage dealer support tickets to a high level of service, reasonable time to close with resolution to Porsche dealer partner, supporting customer satisfaction.
o Managing escalation with clear and timely communication with the appropriate parties at Food and Beverage Client, Porsche AG etc. As needed to resolve.
• Administer inbound parts supply and ensure proper allocation to Porsche dealers, for campaigns and recalls requiring parts
• Manage special parts returns (parts withdrawals) from dealers and warehouses to ensure that all affected parts ship as directed within the process and timeline for each campaign.
• Manage to relevant KPI’ s specific to parts operations and parts operations support responsibilities, ensuring high level of service and accountability.
• Perform special projects as needed. Reporting and ad hoc analysis as needed.
• Flexible to market needs with a high degree of curiosity, always looking to improve process, workflow, which lead to a high level of service to our franchise dealer partners.
 
Experience:
• 3+ years’ automotive experience, preferably in an Aftersales, field, or retail capacity
• Experience in automotive retail parts and/or service is plus
• Materials management, supply chain, or warehouse experience is a plus
• Customer service experience is a plus 

Education:
• College degree in Business, Management, Supply Chain, and Data Analytics, or the equivalent education and experience
 

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Jyoti Singh

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