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Product & Services Contract Administrator

Orlando, FL

Posted: 09/24/2026 Job Number: 29358135

Job Description

Job Title: Product & Services Contract Administrator
Duration: 12+ month contract 
Location: Orlando, FL–Hybrid Position –(Expected in office days Tuesday through Thursday, Remote Monday & Friday)

Position Description
  • Responsible for the administration, performance, and growth of the utility's non-regulated products and services portfolio.
  • This role oversees contracts, vendor relationships, financial performance, project execution, and customer satisfaction while ensuring regulatory compliance and alignment with organizational strategic goals.
  • The Contract Manager serves as the primary liaison between internal stakeholders, customers, contractors, and vendors to successfully deliver energy solutions that generate revenue and enhance the customer experience.
 
Key Responsibilities:
 
Contract Management
  • Develop, negotiate, execute, and administer contracts for non-regulated products and services.
  • Ensure contract compliance with company policies, legal requirements, procurement standards, and regulatory guidelines.
  • Monitor contract performance, service level agreements (SLAs), pricing, renewals, amendments, and expirations.
  • Resolve contract disputes and coordinate with Legal, Procurement, and Risk Management as needed.
  • Maintain accurate contract documentation and records.
 
Product & Service Portfolio Management
  • Manage the lifecycle and performance of non-regulated products and services, including:
  • Outdoor Lighting Programs
  • Indoor Lighting Solutions and Rebates
  • Electric Vehicle (EV) Charging Infrastructure
  • Emerging energy technologies and customer energy solutions
 
Responsibilities include:
  • Identifying growth opportunities.
  • Developing business cases and pricing strategies.
  • Monitoring product profitability and customer adoption.
  • Recommending new products and service enhancements.
 
Vendor Management
  • Develop and maintain strategic relationships with contractors, suppliers, and service providers.
  • Establish vendor performance metrics and monitor quality, safety, schedule, and cost.
  • Conduct vendor evaluations and performance reviews.
  • Coordinate issue resolution and corrective actions.
  • Ensure vendors comply with safety, insurance, licensing, and contractual obligations.
 
Project Management
  • Oversee implementation of customer projects from initiation through completion.
  • Coordinate internal departments including Engineering, Operations, Construction, Customer Service, Finance, Procurement, and Legal.
  • Monitor project schedules, budgets, risks, and deliverables. •Ensure projects meet quality, safety, and customer expectations.
 
Financial Management
  • Develop and manage operating and capital budgets for assigned programs.
  • Monitor revenues, expenses, profitability, and return on investment.
  • Review invoices, contract payments, and financial reconciliations.
  • Prepare financial forecasts and performance reports.
  • Identify opportunities to improve operational efficiencies and reduce costs.
 
Customer Relationship Management
  • Serve as the primary escalation point for complex customer issues.
  • Build long-term relationships with commercial, municipal, and institutional customers.
  • Collaborate with Key Account Managers to identify customer needs and recommend energy solutions.
  • Ensure exceptional customer experience throughout project delivery.
 
Business Development
  • Identify opportunities to expand non-regulated services.
  • Support sales initiatives and strategic marketing efforts.
  • Develop partnerships that increase customer participation and revenue.
  • Analyze market trends, competitive offerings, and emerging technologies.
 
Performance Metrics & Reporting
  • Develop KPIs to measure:
  • Revenue growth
  • Contract performance
  • Vendor performance
  • Customer satisfaction
  • Project completion
  • Budget performance
  • Prepare executive dashboards and management reports.
  • Present recommendations to leadership.
 
Compliance & Risk Management
  • Ensure compliance with company policies, utility regulations, procurement requirements, and applicable laws.
  • Identify operational and contractual risks.
  • Implement mitigation strategies.
  • Maintain documentation for audits and regulatory reviews.
 
Continuous Improvement
  • Evaluate business processes and recommend improvements.
  • Implement best practices for contract administration and vendor management.
  • Support digital transformation initiatives, including CRM and contract management systems.
  • Lead process improvement efforts that enhance operational efficiency.
  • Perform other duties as assigned.
                      
Skills Required
  • Familiarity with all, but not limited to, the following:
  • Software Applications to include: Customer Information Systems (i.E. Customer Care & Billing), Tungsten Workflow (AP/invoice processing network), Documentum (enterprise content management system) or similar applications
  • Analytical and organizational abilities
  • Excellent writing skills (contract terms and language)
  • Conflict resolution and negotiation skills
  • Strong financial, negotiation, and analytical skills.
  • Experience with ERP, CRM, and contract management software.
  • Ability to: Think creatively in solving problems and making effective decisions;o Calculate contract escalator ratios given industry recognized market indexes;o Make arithmetic computations using whole numbers, fractions and decimals, rates, ratios, and percentages;o Use Microsoft Office Suite (Word, Excel, Outlook, etc.) and standard office equipment (telephone, computer, copier, etc.).                    
                       
Experience Required
  • Working knowledge of all, but not limited to, the following:
  • Contracts, amendments, solicitation documents, addendums, requisitions, agenda items, project schedules
  • Business contracts and procurement for electric and water utility systems
  • Software Applications to include: Salesforce, CCB, Hubble, JD-Edwards (for requisitions and supplier financial records) or similar Enterprise Resource Planning (ERP) system, Microsoft Excel, PowerPoint, and SharePoint or similar applications
  • Related industry, organizational and departmental policies, practices, and procedures;legal guidelines, ordinances, and public procurement laws;          
            
Education Required
  • Bachelor’s Degree in Business Administration, Finance, Accounting, Economics, or related field of study from an accredited college or university
  • Minimum of five (5) years of experience in procurement as a buyer or contract administration involving contract specifications, negotiating, and monitoring compliance of existing contracts
  • Experience in the utility industry, preferred;-Experience managing commercial contracts and supplier relationships                

Meet Your Recruiter

Nick Brown

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