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Hoffman Estates, IL

Posted: 09/15/2023 Job Number: 20510222

Resolution Analyst
Location: Remote
Duration: 05+ Months Contract with High possibility of extension and conversion

Job Roles

Meet monthly Department A/R Goals and Service Level Agreements (SLA)
Create Manual Invoice Presentments per client specifications
Learning our different businesses/products and contracts for issue resolution
Review and validate Disputes, process credit memos, billing adjustments, and correct billing errors as needed
Collect on short pays/deductions in error and follow up on delinquent accounts, including Bad Debt Write-Offs and escalating collection efforts as needed
Proactively contacts clients to review first invoice after an Upgrade/Renewal/OC
Responsible for handling all correspondence from internal and external clients timely
Updates management on potential issues. Makes recommendations on resolution and ways to prevent future issues, after root cause evaluation
Organize priorities to meet deadlines and meet client expectations
Resolves escalated client issues/disputes using problem-solving skills
Researches issues which includes contacting internal company business groups to determine the resolution
Provides account reconciliations to include contract versus invoice and payment application
Acts as an escalation point on inquiries from internal this company and external clients
Attend critical calls to review book of accounts assigned, discuss balances due, and payment status on delinquent accounts

Skills