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Resolution Analyst I

Hoffman Estates, IL

Posted: 09/15/2023 Job Number: 20510222

Job Description

Resolution Analyst 
Location: Remote
Duration: 05+ Months Contract with High possibility of extension and conversion
Job Roles
  • Meet monthly Department A/R Goals and Service Level Agreements (SLA)
  • Create Manual Invoice Presentments per client specifications
  • Learning our different businesses/products and contracts for issue resolution
  • Review and validate Disputes, process credit memos, billing adjustments, and correct billing errors as needed
  • Collect on short pays/deductions in error and follow up on delinquent accounts, including Bad Debt Write-Offs and escalating collection efforts as needed
  • Proactively contacts clients to review first invoice after an Upgrade/Renewal/OC
  • Responsible for handling all correspondence from internal and external clients timely
  • Updates management on potential issues. Makes recommendations on resolution and ways to prevent future issues, after root cause evaluation
  • Organize priorities to meet deadlines and meet client expectations
  • Resolves escalated client issues/disputes using problem-solving skills
  • Researches issues which includes contacting internal company business groups to determine the resolution
  • Provides account reconciliations to include contract versus invoice and payment application
  • Acts as an escalation point on inquiries from internal this company and external clients
  • Attend critical calls to review book of accounts assigned, discuss balances due, and payment status on delinquent accounts
  • Bilingual French (Canada) required
  • Excellent Written and Verbal communication Skills
  • Proficient working knowledge in Microsoft Office - Excel a must
  • Ability to work independently and to adapt to a fast-changing environment
  • Strong Customer Service Skills

Meet Your Recruiter

Neha Sharma

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